- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
anyone please help me out for the solution of this error code
i have tried making payments on my flight but I got this message and could not proceed the payment. I tired few times but no luck…
Solved! Go to Solution.
Re: Error code 400620414 we were unable to complete your purchase
Re: Error code 400620414 we were unable to complete your purchase
02-13-2024 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
@SWtravel2024 wrote:
anyone please help me out for the solution of this error code
i have tried making payments on my flight but I got this message and could not proceed the payment. I tired few times but no luck…
Hi! Other users have reported similar error codes when using the SW App or Mobile Website. Sometimes this could happen if there's an IT-related network or device conflict. I would first try rebooking the flight but through the full/desktop version of the SW website and/or via a different network connection (e.g.: different Wi-Fi network and not through a VPN).
Note that sometimes, the error could also be related to the SW Rapid Rewards account; if that's the case and the transaction still fails across the board via the self-service booking options, I would certainly give SW Customer Service a call:
https://www.southwest.com/html/contact-us/
Call the displayed phone number and they should be able to help you with your booking.
Hope this helps!
Re: Error code 400620414 we were unable to complete your purchase
Re: Error code 400620414 we were unable to complete your purchase
02-16-2024 04:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
I tried different wifi connections and got thru the payment successfully.
thank you so much for your advice!!!
Re: Error code 400620414 we were unable to complete your purchase
Re: Error code 400620414 we were unable to complete your purchase
02-16-2024 04:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Different wifi worked!! Thank you so much!!
Re: Error code 400620414 we were unable to complete your purchase
Re: Error code 400620414 we were unable to complete your purchase
02-15-2024 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Try giving SWA a call via the number below on Contact Us below. They're super helpful 🙂
Community Champion | PHL based | ex-Companion Pass Holder | Southwest Passenger
Re: Error code 400620414 we were unable to complete your purchase
Re: Error code 400620414 we were unable to complete your purchase
02-16-2024 04:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Thanks!