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My sons flight got cancelled after being delayed for 6 hours. He was supposed to fly out of Chicago to Dallas. Where do I search for his bag ? Chicago airport or Dallas airport ?
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Chicago
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We were told by SW that our luggage would stay on the cancelled flight (No one is available to unload the luggage) and may take off to another destination in the morning. So it is possible that your luggage goes to wherever the plane is scheduled to go next.
However, as we are finding out, SW personnel are pretty much making things up at this time.
Good luck, it has been 3 days and we are still waiting to hear some news on our missing baggage.
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I filed the claim with sw for missing bag and it was delivered tot he door few days ago