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Similar situations all over this board, Facebook, Twitter and Instagram. I just exchanged emails with the USDOT and was directed here: DOT’s Aviation Consumer Protection Division (ACPD). You may contact the DOT ACPD via telephone at 202-366-2220 or via its web site at http://airconsumer.ost.dot.gov/escomplaint/es.cfm
Re: GLOBAL PANDEMIC- ZERO EMPATHY
Re: GLOBAL PANDEMIC- ZERO EMPATHY
03-19-2020 04:36 PM - edited 03-19-2020 04:37 PM
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@jeremysmithhome Again, read before you post. The message right before yours is welcome news.
--TheMiddleSeat
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This is the link to the updated policy:
Customer | Home airport DCA
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I called Southwest Airlines Corporate office and I was told it applies if Southwest cancels the flight or if the customer cancels the flight. Lets hope there are no exceptions or technicalities to this policy and it is straight forward in its application.
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Have tried your suggestion. I have yet to get a reply
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Did Southwest cancel your flight, or did you cancel?
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They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!!
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@pronto As a Customer-to-Customer support forum, we are not equipped to look into your unique situation and assist you. I encourage you to Contact Customer Relations for assistance.
Community Manager
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@pronto wrote:They also stole over $1,000 from me! Unbelievable. THIS IS NOT OK!!!!!
No they didn't.
--Jessica
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