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Southwest Airlines Community

Luv voucher

taliont
New Arrival

I used my LUV voucher on the flight I booked 12/26/22 ....flight was cancelled ....got full refund on my payment but I still haven't gotten my LUV credits back. Will I get them back ? 

2 REPLIES 2

Re: Luv voucher

dfwskier
Top Contributor

Your voucher would have turned into a travel fund. Have you looked there for it?

Re: Luv voucher

bec102896
Top Contributor

try using the confirmation number from the cancelled flight funds should be there as suggested if not did they send you a new voucher by chance it would be in your email 

 

if the funds are still missing I would reach out to Southwest to see if they can get you a new voucher.