Skip to main content

Southwest Airlines Community

Sitting on the tarmac

Dkw1211
New Arrival

We boarded the plane at 6:40 am at Houston Int.  Around 7am the pilot came on to say a bird had hit the plane the night before as it was flying into Houston and they would need to "look over" the plane but it would be a SHORT delay. FIVE HOURS later.....still on a plane with NO A/C on!!  The room Temp in the plane was 97 degrees.  According to SW travel policies they keep the airplane at a pleasant temperature during a delay.  I promise you 97 degrees for five hours was NO PLEASANT!!!  Now all they want to do is give us a $200 flight credit.  No thank you, I'll never fly SW again!!!! 

2 REPLIES 2

Re: Sitting on the tarmac

TheMiddleSeat
Top Contributor

That's not a fun situation, but it is a situation that can (and does) occur on any airline.  Good luck with your future travels.

 

--TheMiddleSeat

Re: Sitting on the tarmac

parpitt1
Active Member

Wow what flight Number was it? Sitting 5 hours at 97 Degrees there should be video all over social media by now.

Safe travels