Theft

[tfsaustin]

I recently completed a trip, (Milwaulee>Denver>Las Vegas) and back the same route. When I got back home and unpacked I noticed some money was NOT in my bag.  I contacted SWA about this and they pointed a finger at TSA as the thief.  I contacted TSA and they pointed the finger at SWA.  Has anyone here had anything STOLEN out of your bags?  I made official complaints with both entities and SWA has NOT responded, they DEFINETLY CONDONE theft and TSA is supposedly investigating.  

Please report immediately any missing items from your bags, although the amount of money, (loose change) STOLEN from my toiletry bag was less $25 I still feel VIOLATED that some clown(s) went into my toiletry bag, packed in a duffel bag and STOLE this money.  Actually, Angers me to no end!!!

[DancingDavidE]

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@tfsaustin wrote:

I recently completed a trip, (Milwaulee>Denver>Las Vegas) and back the same route. When I got back home and unpacked I noticed some money was NOT in my bag.  I contacted SWA about this and they pointed a finger at TSA as the thief.  I contacted TSA and they pointed the finger at SWA.  Has anyone here had anything STOLEN out of your bags?  I made official complaints with both entities and SWA has NOT responded, they DEFINETLY CONDONE theft and TSA is supposedly investigating.  

Please report immediately any missing items from your bags, although the amount of money, (loose change) STOLEN from my toiletry bag was less $25 I still feel VIOLATED that some clown(s) went into my toiletry bag, packed in a duffel bag and STOLE this money.  Actually, Angers me to no end!!!

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Only one of the two parties mentioned has an x-ray machine. 

Although if we're talking about $25 in change it may have been audible. It is hard to say for sure, you know it is missing but without any proof, and for $25 the police won't be a big help with this either. 

[tfsaustin]

I get it was only $25, BUT it is the principle that some clown(S) with SWA or TSA STOLE this money, and I want EVERYONE that is missing anything from their bags to report it so that maybe SWA will instead of CONDONING theft they will actually INVESTIGATE!

Thanks for the reply!

[dfwskier]

Southwest is not condoning anything.

Neither party is going to do a whole lot about a $25 theft.

to calibrate you, earlier this year I had a check stolen and cashed for $8000 -- and the Chicago police did absolutely nothing about it.

[tfsaustin]

You are missing my point, if someone is doing this to me, they are doing it to others.  That is my point!!!  if enough people complain then it will FORCE SWA to do something, got it?  GOOD!!!

[dfwskier]

Prey tell, exactly what should Southwest do about it?

[tfsaustin]

Well, if you check your bags, they are scanned when they go in the back where you and I cannot see and checked by TSA.  so, they can start with who touched my bags, both SWA and TSA and ask the hard questions to everyone that touched my bags.  I'm not now nor have I ever said they can solve it BUT how does one trust the process and feel comfortable with checking bags if stuff in the bags are subjected to theft?

STOP trying to condone this action and look at the situation for what it is, THEFT!!!!

[dfwskier]

So you think SWA and or TSA will spend potentially thousands of dollars investigating a $25 theft?

Ain't gonna happen.

[DancingDavidE]

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@tfsaustin wrote:

Well, if you check your bags, they are scanned when they go in the back where you and I cannot see and checked by TSA.  so, they can start with who touched my bags, both SWA and TSA and ask the hard questions to everyone that touched my bags.  I'm not now nor have I ever said they can solve it BUT how does one trust the process and feel comfortable with checking bags if stuff in the bags are subjected to theft?

STOP trying to condone this action and look at the situation for what it is, THEFT!!!!

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Not condoning - you've done everything you can reporting it. Any additional reports to either TSA or Southwest will help put the pressure on, and additional reports to Southwest will have them put the pressure on TSA or the airport as well. No one there wants to get these types of reports.

Hopefully it was a one-off and isn't any recurring behavior.

[dfwskier]

What happens is that both the airlines and TSA look to see if there is  pattern of theft somewhere, and if there is, then that place gets increased vigilance to try to stop the problem.

One offs -- not so much.