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Southwest Airlines Community

Welcome to the Southwest Airlines Community!

LindseyD
Retired Community Manager

Welcome to the Southwest Airlines Community!

 

We think you’ll like it here. The Southwest Airlines Community is full of people just like you, who enjoy low-cost travel and great Customer Service. This is where they tell their stories and share their knowledge, and we’re inviting you to join in.

 

Start here for an overview of the “Do’s and Don’ts” of Community etiquette. As Southwest Airlines President Emerita Colleen Barrett would say, “follow the Golden Rule – treat people the way you want to be treated, and pretty much everything will fall into place.”

 

There’s a lot of conversation happening over in the Discussion Forum, which means there’s also a lot of information to take in! But, we’ve got good news for you – these folks are trusted voices in our Community, and you can count on them to provide reliable information about Southwest Airlines and accurate solutions to your questions.

 

Looking for some reading material with Heart? Visit the Blog, where you’ll find stories about our business, Culture, and – most importantly – the Employees and Customers of Southwest Airlines.

 

If you’re looking for the answer to a question about flying Southwest Airlines, you’ll probably find it in our Knowledge Base, which contains a library of help content compiled by Customer and Employee experts.

 

Last but not least, we’d love to know a little more about YOU. You can add a short bio, upload a photo, and subscribe to your favorite threads by clicking on your avatar in the top right corner and navigating to the settings page. It’ll just take a second, and it will make a big difference in your experience.

 

You are now free to roam about the Community! Have fun, and happy traveling.

 

2 REPLIES 2

Flying with a minor

SamuelFirestine
Explorer C

I am hoping to fly to Eugene Oregon, to Cleveland Ohio, I will be taking a minor with me the first trip. He will then be flying back to Oregon alone and he's only 13 most other flights have to be a straight flight to the destination. I was hoping that, that wasn't a thing for southwest and that it could have stops and layovers for minors that wasn't a fortune. If anyone can help -thanks

Re: Flying with a minor

Passenger1C
Aviator C

@SamuelFirestine  have you check out SWA’s blog regarding this topic?  Just to get you started, here is some information:

 

What Are Southwest Airlines Policies for Unaccompanied Minors, and What Age Does This Apply To?

  • An Unaccompanied Minor is anyone traveling alone between the ages of five and 11. 
  • When you book your ticket and add the birth date of your unaccompanied minor (UM), the website will ask if they will be unaccompanied; choose “yes.” 
  • There is an additional charge for unaccompanied minor tickets. 
  • When you get to the airport, you’ll need to check any luggage, get the child’s UM lanyard (this helps Southwest employees know they’re unaccompanied), and then escort them through security by providing identification at the ticket counter to get a gate pass. 
  • You’ll be asked to list the name of the person who will be picking up the unaccompanied minor at their final destination. Please ensure that the party meeting your child at the gate has a valid form of ID and a copy of the travel itinerary for the child. 
  • They will need to get a gate pass from the ticket counter and get through security to the gate to pick up the unaccompanied minor at the gate. 

 

Other guidance that might be helpful for unaccompanied minors: remind them that all Southwest Airlines employees are there to help, so ask for assistance when they need it. Prepare them for the possibility of turbulence, including tools and strategies that will help keep them calm and distracted. Remind them who is picking them up after they land. Sometimes, it’s helpful to ask the person picking up the unaccompanied minor to wear a specific color (“Look for Aunt Joan, she’ll be wearing a red hat”) to help young fliers find their party. 

 

Blog link:

 

https://community.southwest.com/t5/Blog/Southwest-Airlines-Family-Travel-Hub-Your-Guide-to-Flying-wi...

 

 


SWA Passenger, Community Champion