@abbeynormal wrote:
I've been flying SWA for almost 47 years, and I've seen lots of changes - most of them good. Often get "canceled" service on short flights (more than 176 miles) due to weather. So what happens to my business select drink coupon? The reason I saw "canceled due to weather" is in multiple instances, there wasn't any weather, and it appears that the service was "canceled" either because the captain or crew didn't want to perform in-flight service. The other item I noticed about this is that it appears to happen when the crew is not Texas (Dallas or Houston) based. Why can't I use my coupon on another flight since it was "canceled" at the discretion of SWA? In theory, they could cancel every in-flight service and never serve. There has to be a solution
Take a screenshot of it and ask nicely on your next flight.
You won't be able to get your old boarding pass if your next flight is several days later so you'd need to take a picture of it in case the FA asked to see it.
So no guarantee on this but I've had it accepted many times this way during the paper boarding pass times. We'll have to see how it evolves with electronic passes and tickets.
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