03-16-2019
02:55 PM
03-16-2019
02:55 PM
Yes. We are a family of three in 1 booking. Both the cancelled and the new booking is for us 3. There is just one confirmation no right? However, the travel fund section i clicked after encoding all our names only have space for the confirmation number and one name. So i chose to encode the name of the first passenger. And i encoded my first name (2names) and last name as listed in the ticket. ERROR. So i tried deleting my 2nd first name still error. Also tried putting my middle name and all other combinations. Still error. I noted though that when i checked ny travel funds I only have 1 first name then middle name and last name. I dont know what's wrong as i have actually suceeded in using travel fund before when i changed a booking. But this time, i cancelled another booking and this error happened.
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03-16-2019
12:57 PM
03-16-2019
12:57 PM
Sorry, we found some errors... Confirmation number and/or passenger name incorrect. Error detail 1: QXLAUHSxSNK5STMqwJ_K2g : ed5d2783-0b2e-4355-bef4-22bffecb278c : 400522146 03/17/2019 - 01:53:00 HOW DO APPLY OUR TRAVEL FUNDS? i TRIED SO MANY TIMES AND RECEIVED THE SAME ERROR ALTHOUGH ALL MY DETAILS ARE CORRECT. PLS HELP. WERE TRAVELING SOON AND FROM OUTSIDE US.
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