04-12-2020
04:45 PM
04-12-2020
04:45 PM
Upon reading of the temporary reversal of the policy, I emailed SWA requesting a voucher for my early bird fees. First, I also received the same email as posted by the previous user, however, that email was followed up with an email stating that I was mistaken in thinking that the policy had been reversed and was told I was denied the voucher. Being told no after being told yes is unprofessional and frustrating, and seems to go against the revised policy.
... View more
