04-14-2020
04:06 PM
04-14-2020
04:06 PM
Yesterday I was scheduled to travel from Fort Myers, Florida (Flight 2783) to Islip, New York (Flight 2566) with a layover in Baltimore, Maryland. While on board the Fort Myers-to-Baltimore flight, I received a notification from Southwest that the connecting flight was cancelled due to bad weather. I was not told in Fort Myers that there may be trouble with the connecting flight otherwise I could have rescheduled. Upon my arrival in Baltimore, the ticket agents could not have cared less about my predicament. I ended up travelling via shuttle to the Amtrak station and taking a train to New York and then transferring to the Long Island Railroad. When I called Southwest to see about any compensation I was put through hell with their customer service telephone service. When I finally was connected to an agent, I was told sorry about the bad weather but we can't provide a refund and no offer of any future travel voucher was offered. It was just sorry about your bad day and good bye. Well, I guess they are right about the good bye because I will not fly Southwest again.
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