01-15-2021
02:02 PM
01-15-2021
02:02 PM
Thank you, I’ll do that. I have concerns for those that would have more emergency oriented changes to make. While ours was one of convenience, it’s concerning enough that I raise it to garner greater attention. I appreciate you’re help in restoring the thread. I’ll re-read my posts and edit for snark and reduce to keeping focused on a solution. Thanks again.
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01-15-2021
11:16 AM
01-15-2021
11:16 AM
Follow up. Had to take original flight and arriving at Houston the flight that we wanted is now sold out. The ask: please provide a non-800 number for travelers abroad that cannot reach you by your international 800 numbers.
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01-14-2021
11:07 AM
01-14-2021
11:07 AM
No. There’s no way to reach Southwest in order to change the flight. Contact via Messenger, sure, but can’t do anything thru that. I have no doubt it’s some telecom issue unrelated to Southwest. But google it. This has been going on for years based on the posts and the hit-and-miss as hoc “solutions.” If the site were functional, I wouldn’t have needed to call in the first place. It’s repeatable. Look up that error code. I simply cannot change a return flight—maybe it’s because it’s international. I’ll have to try the “stand by” game but we both know there are luggage reroute variables etc.
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01-14-2021
07:04 AM
01-14-2021
07:04 AM
There is no way to call Southwest from my iPhone. I’m near Cancun and needed to change a flight to avoid a 5 hour layover seeing many seats on other flights. Trying to make a change online threw an UNKNOWN_ERROR Error 500621380. I try calling 01-800-083-1179, I google, Reddit, Trip Advisor, try the + the 00—nothing works. I try changing carriers from TELCEL to AT&T, Movistar, etc.: no service. I reach out to SW using Facebook Messenger with screenshots. They won’t do changes over chat, they can’t call me. They say try using non-mobile site. I sent another screenshot showing the error. My only option is to digest the anger and post here to at least offer solidarity to the next fellow traveler or drive to Cancun in hopes of talking to someone at the counter. Why, why, why can’t they have a direct non-800 number! This sucks.
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