08-31-2021
09:04 AM
08-31-2021
09:04 AM
Has anyone else had a beyond miserable experience dealing with SW and trying to have the Luv vouchers extended? After an awful flight experience with failed landing gear, I was sent 6 Luv vouchers which we were unable to use during COVID. I was advised to call back within 6 months of the expiration and request an extension. That is exactly what I did when I called 5 days before the deadline. I was told at that time new vouchers would be issued within 5-20 days. When they were not, I called again and was informed that there was an issue with "headquarters" and that the vouchers would be coming. I called at the end of July and beginning of August as I was now 2 months into the 6-month extension and, thanks to Southwest's continued incompetence, new vouchers were not issued. It is clear to me that Southwest's modus operandi is to screw its customers by delaying, delaying, delaying so that use of the Luv vouchers is essentially rendered pointless because the flights you wanted to take are sold out or the price is raised so high that it would have been cheaper to book without the vouchers. Two calls later, I was fooled to believe that SW would issue new vouchers with a new 6-month window since nearly half of the original extension had already lapsed. Silly me for thinking Southwest would actually put the customer first. When those vouchers were not delivered, I called yet again and spoke with a Manager in Customer Service to learn that Customer Service was no longer able to help me since this was an issue with "headquarters." I was provided with no number because headquarters no longer accepts incoming calls and no other recourse other than to email this generic inbox. Just awful.
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