Southwest Airlines Community

cheyenneallgood · ‎09-18-2023

Hey there! Just jumping to say that while it's not guaranteed; as we don't have assigned seats so we can never guarantee seats together... Family Boarding is implemented when it is because there is a very, very high likelihood there will be seats together. I hope this clears up your question.

cheyenneallgood · ‎09-13-2023

Hey @Jack2act; I'm sorry to hear of your frustration with your recent experience. Please note that this is a Customer-to-Customer forum, so if you'd like to submit a complaint you may do us by selecting one of our Customer Service channels via the "Connect with us" widget below. Additionally, please keep in mind that all Community users are asked to follow our Community Guidelines which asks all users to be respectful and courteous towards others.

cheyenneallgood · ‎08-22-2023

Hey @akdover09 how exciting! Since you're so close to your trip I'd encourage you to follow through with what both @bec102896 and @DancingDavidE have already said! I'd encourage you to reach out to the Employees at the gate and your Flight Attendants onboard. While I can't guarantee they can make anything special happen, our Employees do love celebrating these milestones! Our Pilots are usually always willing to show off the Flight Deck, when able.

cheyenneallgood · ‎08-21-2023

Sorry to hear that @gelika, but glad our folks at the airport were able to help you out! If you continue to experience this issue, please contact us either via your A-List contact number or our other forms of communication.

cheyenneallgood · ‎08-21-2023

Thanks for sharing @dfwskier ! Like dfwskier and @DancingDavidE stated, this schedule release isn't an announcement of any new airports being serviced, but rather enhancements to our route offerings. @floridaguy while you may not have a desire for Southwest to service Knoxville and/or to travel there yourself, I ask that you 1.) be respectful and courteous - as there are Customers who would appreciate that offering present on the forum and 2.) be relevant to the topic you're engaging in. These are both Community User Guidelines that all Community users must abide by.

cheyenneallgood · ‎08-16-2023

Hey @Rsteube I'm so sorry to hear of your frustration with your recent Southwest experience. Please know that this is a Customer-to-Customer forum so there is no Customer Service function here. If you'd like to discuss this situation further, please reach out to us via the "Contact Us" link to connect with a Southwest.

cheyenneallgood · ‎08-16-2023

My mom and I got to try them out for the first time en route to Las Vegas last Thursday morning!

cheyenneallgood · ‎08-14-2023

Hey Donna! Thank you for your patience - I know it can be nerve wrecking! @adrienneb is our recruitment guru here on the Community, so maybe she can help you with an update!

cheyenneallgood · ‎08-14-2023

Hey @adrienneb I'm not sure if this is information you'd have access to, but tagging you just in case!

cheyenneallgood · ‎08-14-2023

Hey @adrienneb not sure if you'd have any updates you could share here?

cheyenneallgood · ‎08-09-2023

Hey @adrienneb ! Wondering if you could provide any insight to the OP?

cheyenneallgood · ‎08-02-2023

Hey @smeralda05 ! I've had relatively only positive experiences non-revving as an Employee. While I'm not a parent, I have traveled with my 13 and 11 year old siblings over the year and have been shown the tried and true Southwest Hospitality each time. I agree that traveling on weekdays is the easiest and sometimes traveling on the holidays themselves is actually easier than around the holiday (Thanksgiving for example). What's nice about traveling with your kids is that if on the same reservation they'll maintain your Employee status when checking in, making it easier to get the first few spots on the standby list. Additionally, if your kids fall within the age limit for Family Boarding you are able to take advantage of that. If not, I've had great experiences with our Flight Attendants keeping an eye on my siblings when we were unable to sit together. And lastly, you can always check the load factor of each flight via the Employee listing tool. I hope this helps!

cheyenneallgood · ‎08-02-2023

Hey @adrienneb could you look into this? Thanks!

cheyenneallgood · ‎08-02-2023

These trip reports are so enjoyable to read! Thanks for sharing @SoCalFlyer97

cheyenneallgood · ‎07-14-2023

Sorry to hear of your disappointment @c1house. I wanted to let you know I've edited your original post to redact personal information - your confirmation number, contact number, and full name to protect your privacy. If you'd like to speak to a Southwest Representative, please reach out to us via the Contact Us link below. Thanks, Cheyenne

cheyenneallgood · ‎07-06-2023

Great question @scottandrew1973 ! As others have mentioned, the program was halted. That said, as an Employee myself, receiving a KickTail is still a very meaningful thing so if you have them I'd encourage you to still hand them out. I'll definitely pass this feedback along to the appropriate stakeholders; I love to see our Customers wanting to recognize our Employees. I appreciate it!

cheyenneallgood · ‎06-26-2023

Thanks for pointing this thread out @DancingDavidE! I will be closing this thread for commenting as the original post was made in 2017 and there have been numerous changes and enhancements in Southwest's WiFi products and offerings since then. As a friendly reminder, when searching the Community prior to posting please ensure that the content you intend to share and/or ask is relevant to the original thread. If not, please create a new one.

cheyenneallgood · ‎06-23-2023

@MarkHursh is this something your Team is aware of/could look into? @bec102896 seems to have a grasp on what they're referring to, but it appears that after a reservation goes through a schedule change some Customers are unable to take advantage of a price differential because a change is allowed after the schedule change and does not take into account a cheaper fare. I may have butchered that explanation, so feel free to chime in here @bec102896!

cheyenneallgood · ‎06-23-2023

Hey @ra2521! I'm so excited to hear you're looking to join the Southwest Family. You can head to careers.southwest.com where you're able to set up notifications for roles you're interested in as well as join our Talent Community.

cheyenneallgood · ‎06-22-2023

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.

cheyenneallgood · ‎06-21-2023

Hey @theautopilot so sorry to hear of your frustration! While this is a Customer-to-Customer forum, I'm happy to hopefully point you in the right direction. If you're unable to hold for a phone call, our Social Care Representatives are available to assist on Twitter and Facebook. Thanks for contributing to the Community!

cheyenneallgood · ‎06-15-2023

Hey there! At this point it does not appear the thread is achieving a solution for the OP. Please, per our Community User Guidelines, remain relevant to the topic and use your best judgement when responding. Thanks, Cheyenne

cheyenneallgood · ‎05-30-2023

@adrienneb Can you or someone from your Team jump in here? Thanks!

cheyenneallgood · ‎05-18-2023

@bec102896 are you still having issues with this? If so, can you provide me with screenshots and/or a more thorough explanation of what is happening via DM? Thanks!

cheyenneallgood · ‎05-16-2023

Hey @davemark522 - I went ahead and edited your initial post and your subsequent replies to take out your Rapid Rewards #.

cheyenneallgood · ‎04-13-2023

Hey there. It's come to my attention that this conversation has become unproductive and I'll be closing the thread for commenting. @hshires I appreciate you sharing your experience via the Community, but please keep in mind this is a Customer-to-Customer forum. If you'd like to connect with us, please doing so by checking out the "Contact Us" options. As a reminder, all users are expected to abide by our Community User Guidelines which states, "We want you, and all Members, to feel comfortable sharing thoughts and ideas." In addition, we ask that everyone follow the Golden Rule and treat other Community Members the way you would like to be treated, regardless of differing opinions. Thanks! Cheyenne

cheyenneallgood · ‎04-11-2023

Hey there! I just wanted to jump in here and remind our users of our Community User Guidelines which states, "We want you, and all Members, to feel comfortable sharing thoughts and ideas." In addition, we ask that everyone follow the Golden Rule and treat other Community Members the way you would like to be treated, regardless of differing opinions. Thanks! Cheyenne

cheyenneallgood · ‎03-24-2023

Hey Southwest Community! Throughout this past week Southwest has been competing in Texas Monthly's Ultimate Texas Brand Bracket and have bested many fan favorite Texas brands like Six Flags and Schlitterbahn! It's down to the final four brands: Southwest, Blue Bell, HEB, and Whataburger and we could use YOUR help in securing victory against Blue Bell! You can vote a variety of ways through the end of the weekend: Texas Monthly's website Texas Monthly's Twitter Texas Monthly's Instagram stories (only via cell phone) Texas Monthly's Facebook stories Voting ends Sunday at 4:30 p.m. CST!

cheyenneallgood · ‎12-26-2022

Good evening. It has come to my attention that this conversation has become unproductive. Please remember that this is a Customer-to-Customer forum and in order to submit a formal request you must do so via our monitored channels that can be located here. As of this time, I will be closing this thread for comments. Thank you.

cheyenneallgood · ‎12-26-2022

@3-10 Welcome to the Southwest Community, a Customer-to-Customer forum. I understand your frustration with recent operational challenges, but please ask that you abide by our Community Guidelines that asks that all users be kind and courteous to one another to maintain the health of this online forum. Thank you in advance.

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