Southwest Airlines Community

This thread started back in the spring 2023 -- but since then Southwest seems to have  realized that selling EBCI to nearly the entire plane dilutes or eliminates its value.  Personally I bought it once, learned my lesson and won't purchase it again.  The credit card upgraded boarding credits are a much better route to bypassing the normal check-in process, granted they won't probably won't be available on a particularly busy flight. ... View more

@jbailey5280 wrote: For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.   This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.   SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.    FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.  I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.     ... View more

Hey there! Just jumping to say that while it's not guaranteed; as we don't have assigned seats so we can never guarantee seats together... Family Boarding is implemented when it is because there is a very, very high likelihood there will be seats together. I hope this clears up your question.  ... View more

@Jack2act I know this isn't the solution to what you are seeking, but, here goes anyway.  As a senior myself (67) I am for the most part able bodied and have never even had a thought of trying to get any early access to boarding.  But just as a individual I take no issue with any senior getting any extra benefit, in good faith or not, for any service.  The more elderly they are, the more I accept that.   ... View more

Would be nice if they also offered the Honey version of Remy's.Better than cinnamon IMHO. ... View more

@cheyenneallgood wrote: Hey @akdover09 how exciting! Since you're so close to your trip I'd encourage you to follow through with what both @bec102896 and @DancingDavidE have already said! I'd encourage you to reach out to the Employees at the gate and your Flight Attendants onboard. While I can't guarantee they can make anything special happen, our Employees do love celebrating these milestones! Our Pilots are usually always willing to show off the Flight Deck, when able.  You might not find a Southwest logo'ed version like this, but I've seen similar ones for sale at airport gift shops:      ... View more

Hey there, @awesomeal!    So happy to have you as part of the Southwest Family!  In Dallas, you'll get an overview of lots of things - from Benefits, to Culture, to more training for your role. This is a great time to get to know the folks in your training class too - lots of bonding time in and outside of the classroom!    There are tests in each of our training classes. These will be on the training information you've covered in the classroom and from your station. While they may require studying and be a bit challenging, they would focus on the information you'll use in your everyday role! Your Instructors are there to help, and they'll guide you through the process!  You've totally got this!  ... View more

Sorry to hear that @gelika, but glad our folks at the airport were able to help you out! If you continue to experience this issue, please contact us either via your A-List contact number or our other forms of communication.  ... View more

Thanks for sharing @dfwskier !    Like dfwskier and @DancingDavidE stated, this schedule release isn't an announcement of any new airports being serviced, but rather enhancements to our route offerings.    @floridaguy while you may not have a desire for Southwest to service Knoxville and/or to travel there yourself, I ask that you 1.) be respectful and courteous - as there are Customers who would appreciate that offering present on the forum and 2.) be relevant to the topic you're engaging in. These are both Community User Guidelines that all Community users must abide by.  ... View more

Southwest did nothing wrong.  They offered to change the flight and the current rate applies.  It is as simple as that.     ... View more

Hey @adrienneb not sure if you'd have any updates you could share here?  ... View more

Thank you very much!!!!! ... View more

Hi there, @Sar_westmorelan!    Keep an eye on your inbox for that communication to come shortly! So sorry that invitation was delayed. See you in Dallas soon!      ... View more

These trip reports are so enjoyable to read! Thanks for sharing @SoCalFlyer97  ... View more

The do sometimes leave a little early if they were signed off on all the paperwork and for some reason needed to keep the schedule.    I'm sorry they weren't able to wait since it was the last flight of the day, but I hope you have better luck getting to the airport earlier as well.    I cut it close sometimes as well but I'm prepared for the plane to be closed anytime I'm under 30 minutes prior to departure.     ... View more

Hii,   The availability of customer service agents at Southwest Airlines or any other company can vary, and it's best to check directly with the airline for the most up-to-date information on their customer service hours and availability. You can visit Southwest Airlines' official website or contact their customer service directly to inquire about their agent availability in Atlanta (ATL). ... View more

Great question @scottandrew1973 ! As others have mentioned, the program was halted. That said, as an Employee myself, receiving a KickTail is still a very meaningful thing so if you have them I'd encourage you to still hand them out.    I'll definitely pass this feedback along to the appropriate stakeholders; I love to see our Customers wanting to recognize our Employees. I appreciate it! ... View more

@MarkHursh is this something your Team is aware of/could look into? @bec102896 seems to have a grasp on what they're referring to, but it appears that after a reservation goes through a schedule change some Customers are unable to take advantage of a price differential because a change is allowed after the schedule change and does not take into account a cheaper fare.    I may have butchered that explanation, so feel free to chime in here @bec102896! ... View more

Hey @YeahNoMaybe thanks for sharing your feedback! While that is currently not a capability we are able to offer, I'll definitely take note of this.  ... View more

Hey @theautopilot so sorry to hear of your frustration! While this is a Customer-to-Customer forum, I'm happy to hopefully point you in the right direction. If you're unable to hold for a phone call, our Social Care Representatives are available to assist on Twitter and Facebook. Thanks for contributing to the Community! ... View more

50 minutes late, no need to use the word “debacle” here. Come on, let’s get a grip. Since it wasn’t weather-related, you should indeed be due a small voucher. Just call and politely (key word), say, hey, this was an imposition on me and my family based on SWA operations decision, is there the possibility of some recompense here? and I bet you’ll be offered something reasonable for your…50 minutes. ... View more

I contacted the airline directly. They referred me to this discussion group. I have received a few helpful responses. Just waiting for one of the positions they recommended to open so I can apply.  ... View more

@bec102896  thanks for saying so, this was explained by different representatives through the course of this situation so far.   Update: Customer Relations has responded, in the form of an email... the representative has mentioned calling at a specified time/date, and unfortunately that was yesterday and failed to do so.   Will continue with emails to Customer Relations, since it is the only option... ... View more

FWIW, outside of this weird and kinda funny technical issue, I think SWA has done a tremendous job on its IFE library the last several years. There’s almost as much selection now as on my transatlantic flights. ... View more

Hey there. It's come to my attention that this conversation has become unproductive and I'll be closing the thread for commenting.    @hshires I appreciate you sharing your experience via the Community, but please keep in mind this is a Customer-to-Customer forum. If you'd like to connect with us, please doing so by checking out the "Contact Us" options.    As a reminder, all users are expected to abide by our Community User Guidelines which states, "We want you, and all Members, to feel comfortable sharing thoughts and ideas." In addition, we ask that everyone follow the Golden Rule and treat other Community Members the way you would like to be treated, regardless of differing opinions.    Thanks!  Cheyenne ... View more

I am currently enjoying a great life in Florida after making a fortune in the financial side of healthcare and owning a car dealership for 20 years.   Yeah', I'm not the brightest bulb in the box.  I only have two Masters', what can you expect? ... View more