12-25-2022
02:03 PM
12-25-2022
02:03 PM
I appreciate the advice TheMiddleSeat, however, it was incorrect this time.
I just returned from BWI and spoke with the Baggage Service Office. One of our bags made it to STL. It will remain in STL until we pick it up or ask for it to be rerouted. The other 5 are still at BWI and will "be sent on the next available flight". They could not tell us which flight that would be. We have a flight from STL to Denver tomorrow at 2:55PM> Crossing our fingers that they arrive in STL before that flight, though we are taking carry-ons just in case.
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12-25-2022
11:01 AM
12-25-2022
11:01 AM
A SW person told us that the bags were being sent to our original destination (STL) on the next available flight. However, he seemed very junior and we did not have a lot of confidence in him.
BWI is 45 minutes away but I am planning to go if we don't get through on the phone - 2+ hours on hold.
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12-25-2022
10:42 AM
12-25-2022
10:42 AM
At the least, a statement of the policy for how the bags on canceled flights are handled.
Also, I don't understand why they didn't just give everyone their bags back. They had never been put on the plane, as far as we could tell. People were not going to be rebooked for a few days and needed things from their bags.
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12-25-2022
09:35 AM
12-25-2022
09:35 AM
Our flight from BWI to STL was canceled last night and SWA did allow people from the flight to retrieve their luggage. We started to wait in the line at the baggage office in the baggage claim area. After an hour and still another two hours of waiting ahead of us (guestimate based on the length line) we went home. We have now been on hold on two separate phones (one the main 800# and one the baggage phone #).
All we want to know is where our luggage will end up. We rebooked for tomorrow and need our bags for our connection to Denver for a ski trip. Chrismas gifts and ski clothes all in our bags.
Will SWA leave the bags in STL or try to send them back to BWI?
Thanks
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04-27-2022
06:27 PM
04-27-2022
06:27 PM
Why are there no longer direct flights between any of the 3 DC area airports (DCA, IAD, BWI) and the 3 Bay Area airports (SFO, OAK, SJO)? Am I missing something?
Thanks
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