08-24-2022
12:05 PM
08-24-2022
12:05 PM
Update our vouchers arrived and we were able to book our flights. Thankful for processing to come thru.
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It all began last summer 2021 when we were planning a family vacation to Disney World in October 2021. I like to pre plan and we purchased our tickets in July of 2021. Covid numbers were declining and it looked like things were starting to improve. By September it was a new variant and outbreaks everywhere so we made the decision to post-pone. We received travel credit for our flights with the intention of using in early summer 2022. Again we rebook the trip and flights for May 2022. Due to unforeseen and unchangeable circumstances we had to post pone (AGAIN). This is already frustrating enough. Come to find out that our travel credit is only good for one year from the date of purchase 7/22/21 so expiration is 7/22/22. So again we re-booked for September 2022.
There is of course the policy that travel credit can be requested to be extended in the way of a LUV voucher but $100 is deducted from each ticket and then you are allowed for 6 months of extended travel. I was told by Southwest customer service I had to wait until the expiration date to request processing into a LUV voucher. I called on 7/20/22 and Southwest customer service went ahead and processed my request for extension and I was very grateful. However I was then told it would take 45 days to process into a LUV voucher. Our travel is 9/16/22 . That is cutting it extremely close. By the time the voucher is processed I doubt that the flights will be available or that I won't have to pay several more hundred dollars to cover the remaining balance not covered by the travel credit.
So it has been 4 weeks and I called to see if there has been anything updated on the processing of our travel credit to LUV voucher. All that Southwest customer service can tell me is that it is "in queue". Not where or when it will be done . There is also no direct way to contact that department by phone or email per Southwest customer service. All I want is the money I have already spent released to me so I may purchase our tickets for our planned travel.
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