Southwest Airlines Community

Not at the moment of the decision, it was late at night. I'm sure the difference between the lowest and highest tiers is more than $52 in most circumstances. However this was an outbound flight to the north during winter when inbound flights are in more demand. The airport, BWI, for the return flight was probably less busy for one way trips back to Tampa then large Metro areas. Even if it appears "too good to be true" my decision to choose it, and confront Southwest on this error, will help keep things honest for everyone else. ... View more

My best proof, other than a screenshot, is the unusual upcharge above an upgrade to WGA plus for comparable flights, about $16 ($52-$36).  CS has already acknowledged this disparity when I called the following day. Others experiencing similar events is by far the best evidence of either a glitch, or manipulation. I might have a screenshot, but there's also an issue of trust, plus my future doing business with this company. I'm hoping Southwest will acknowledge this as a(notherl foul up in their system, and handle it in good faith. ... View more

The upgrade to wga Plus was $18, $36 RT. I placed the order for the flight before Christmas but called CS - who was great - the next day after seeing what happened and was told I could receive a credit or downgrade to the current flight that had increased a bit. The $52 I was charged for the upgrade would refund me back only about $25 due to this price increase for the flight.  (I did have a brief discussion at the Boarding sub forum around that same time). I'm feeling SW should honor the Business Select deal - plane will probably be half empty so it's no real loss - and it was their error. Or give me the full refund and I just won't take the flight; it's probably not worth the bother anyway after all that's been happening.   ... View more

If you have the screenshot then you'll have to share it, I haven't ever seen anything like this. That's interesting. I might have the picture of the upgrade page, but I wanted to see if this was a common occurrence, and it's looking like it isn't. I now realize I posted this on the wrong sub forum and it might get more attention under the reservations sub forum but it's probably too late to put it there I guess. Thanks for the help,T ... View more

...but $52 seems too expensive to upgrade from WGA to WGA+! I wonder if the "promo" said something like upgrade "starting at $52" and it showed Business Select as the top tier, but $52 was for the WGA+ fare and the others were more expensive.    Thanks for the reply, sorry I couldn't reply earlier, busy all day. No I did not see WGA Plus or the Anytime in the offer, it said "Business Select" and was split into about $25 or $26 each way or both for $51 or $52. The reservation details online now just says WGA+ with estimated points of 1,623, and apparently Southwest does not itemize the separate cost on the ticket, it should be on a invoice somewhere I assume ... but I haven't found it. I can see offering a low price upgrade for a half empty flight (it lists my northbound plane as 800max8) but the $52 offer was equally divided for the return flight (800, no max:-( . There might of course be a natural reflex to click a Business Plus offer over any lower tier upgrade...  I really should not be overthinking this right now. Does the community board moderators ever allow for file attachments or photos? I'll continue to call CS and will get back with you all, but anyone else that can recall -with some proof - such an occurrence is helpful to my case, and this certainly shouldn't happen again, by IT/web design people or whoever!   ... View more

The CS rep in San Antonio, Ryan, was very helpful and could not really explain the $52 charge for what he saw as just a single tier upgrade.  The $22 refund difference is not the issue. I was offered, and took, a triple tier upgrade and it is now my word against theirs because the add on Business Select promo is nomo according to their records. I'm hoping and figuring someone else out yonder might have had the same or similar experience with very late - no time to think - add on deals arriving just before the payment screen ( with screenshot evidence!) ... View more