Southwest Airlines Community

I received a check for the full amount of my submitted expenses due to the cancellations, although it was not  a significant amount. I suspect like the IRS, there is a peak amount that determines whether they go ahead and pay or conduct a closer examination of the claim.   If claiming significant expenses, I would make sure it is well supported.   FG you are right, most people will not have receipts for items that were in their luggage. ... View more

Sometimes I would book through SW Vacations, that is before 2021, and only when it was cheaper than booking separately. Never had a problem with their service. Now their prices are sky high because of inflation. The only bad part was that you have to pay the full amount at the time of booking. ... View more

SW should be soon coming up with a straw replacement plan. After all, this is a way more important issue than upgrading old systems to prevent another travel meltdown.   In the meantime, for those who can't get through their day because someone may be using a plastic straw, suggest asking SW for the reusable straws that are available. ... View more

To be fair, Apple and MS use forced labor to benefit their bottom line. ... View more

Thank the people that want more and more government in their life. ... View more

Are there multiple redemption codes in the email? ... View more

Have you gone to the BWI SW Cargo Bldg. for the bags? The SW attendants were having a party yesterday but, they did manage to pull our bags. Maybe they are back to business today. I would not rely on SW to call you. We never received a call. This should be a good # for SW BWI cargo:  410 981-1410. ... View more

Nine days later we are reunited with our luggage. We drove to 1005 Air Cargo Dr., Bldg. C, Door 11 and waited in a short line. No reason provided why we weren't told to go there originally or why our bags were not sent FEDEX like SW promised to. The attendant just muttered “Corporate” when we asked. Must have been a party going on because personnel were walking around with food trays. ... View more

There are many documented cases of TSA employees stealing from luggage. You should probably start with TSA. ... View more

Almost as ridiculous as calling a $400 billion dollar spending bill the “Inflation Reduction Act.” ... View more

Yes, it does. Totally ridiculous for SW not to get that important information out to the people that need it. ... View more

SW BWI never mentioned to us that we could pick up our luggage at the Cargo building. That would have been nice to know. We are still waiting for the luggage to be FEDEX’ed to our home.  ... View more

Nope, relying on SW's word to return the luggage. ... View more

That'll work. ... View more

https://www.southwestairlinesinvestorrelations.com/corporate-governance/board-committees/compensation-committee   have direct responsibility for reviewing and approving corporate goals and objectives relevant to CEO compensation, evaluating the CEO’s performance in light of those goals and objectives, and, either as a committee or together with the other independent members of the Board (as directed by the Board and to the extent consistent with any applicable plan documents or law), determining and approving the CEO’s compensation level based on this evaluation; in determining the long-term incentive component of CEO compensation, the Committee will consider the Company’s performance and relative shareholder return, the value of similar incentive awards to CEOs at comparable companies, and the awards given to the Company’s CEO in past years; ... View more

So based on the above example, can I sue the government for my loss of $12,000 due to Bidenflation? Also, I would like to request $100,000+ lost in my 401K and stock investments due to Biden's destructive economic policies.   Nah, Biden gets a free pass and no accountability. ... View more

I hope they care enough to fix their internal problems. They were good for a long time but SW really dropped the ball this time.   We became addicted to booking SW because of the opportunity to get a non stop flight to our destinations. Other carriers didn't seem to offer the large number of non stop flights that SW offered. Will we look at other carriers again? Yes, but those non stop flights are nice.   Half of the country just voted to continue with record high high inflation, recession and a tanking stock market so people don't always make the best decisions for themselves.     ... View more

Hey hey, CNN has moved on from the missing flight MH370. ... View more

Not getting my hopes up. Expecting the process to be as slow as molasses in wintertime. Right now, with SW flying a third of their schedule many employees have been working the luggage issue. A BWI SW employee told me that they were ordering the office workers to the terminal to help. Also, it looked like Flight Attendants were helping out. If SW resumes normal operations tomorrow, they may have less people to focus on the luggage issues. ... View more

If they can find the luggage but, there is no guarantee if they will and four hours is a long drive to take a chance. They would release if they had the bags and you had the appropriate bag claim tags. ... View more

We were told that our bags would be shipped to our home via FEDEX. SW still has to find the bags though. We were told they would call us once shipped however, SW employees have  spread much misinformation during this entire ordeal so who knows. ... View more

Ok, that wasn't clear. "May take up to 30 days to appear in your account." ... View more

We received an email from SW stating they have up to 30 day to refund the cost of the cancelled flights. ... View more

I heard on the news that SW is resuming normal operations tomorrow. ... View more

We travelled to BWI and at the SW Baggage Service desk, we received a hard copy form with the file #. It was a three hour wait in line but, if you can complete online that may be the way to go. Our bags are supposed to be shipped to us via FEDEX. ... View more

We actually went down to BWI and after a long wait in line, received a Lost/Delayed Baggage Receipt. SW states that our luggage will be shipped to our home via FEDEX. I know it might be a PITA, but it might be advantageous to go back to the airport and wait in line at SW's Baggage Service Desk. ... View more

Wrong. Anything the Government takes over will be more mucked up than ever. ... View more

Update:  We went back to BWI today to scavenge for our luggage. Piles of bags but our luggage not in those piles. We then waited in a long line to file missing bags reports and received a Lost/Delayed Baggage Receipt. Apparently our luggage never made it on the plane (we were told the night of the cancellation that the bags were on the plane and could not be retrieved)  so not sure why we could not get the bags that night.   We finally made it through the slowest moving line. SW employees standing around and joking. Not too serious despite the company just having a meltdown. It looked like SW had Flight Attendants trying to operate the terminals but that wasn't going well. Our luggage was in the cargo hold and nobody could access that area to retrieve the luggage. So they gave us a receipt and stated that the luggage will be shipped to us via FEDEX. No estimate of when that will be.   Saw a number of media outlets interviewing people and filming the chaos. Certainly not good publicity for SW     ... View more

If the flight his cancelled, you should be able to get a refund. We just received an email from SW stating that our cancelled flights will be refunded. They may be starting to respond to the emails. We still need to find our luggage though. ... View more

I don't think you can check flight status for 12/29 yet online? Best bet is to make the drive. ... View more