They didn't say Vietnam vet anywhere just 100% disabled veteran. I'm also a 100% disabled veteran myself. Have been since 2006 when I came home from Iraq and I'm now 40. I have very often struggled to hide my limp and sometimes you'd never notice anything. I also look perfectly capable, but if I'm in shorts you can see the difference and if I don't have a seat in front with extra leg room I won't be able to move for days. How about we just all stop worrying about others and focus on ourselves?
... View more
Thank you for taking the time to provide this information to me. I was contacted yesterday that the item was found, and I will be reunited with it on Friday. I have been so impressed with Southwest's procedure for lost items; I have been consistently updated as to their progress - and appreciate everyone who has been supportive!
... View more
Monday
@DancingDavidE wrote:
What's MPC?
Mobile Passport Control
https://www.cbp.gov/travel/us-citizens/mobile-passport-control
For those without Global Entry, this is the next best option to get through a CBP Border Inspection Station at participating airports. I'm aware that HOU participates:
https://www.fly2houston.com/newsroom/articles/mobile-passport-control-program-comes-houston-airports
... View more
Monday
Monday
Greetings everybody!
SoCalFlyer97's April '24 hotel line up makes its next stop in Corona at another Marriott property dubbed the Residence Inn. Let me be upfront and forthright: This was probably one of the best 'luxury' deals I ran across on Southwest Hotels. That's because rooms at the Corona Residence Inn are Extended Stay, full-fledged single bedroom apartment-style suites with a full furnished kitchen complete with dishware, and separate living space. Room Rates can often run in excess of $200 per night plus taxes/fees/parking at this hotel with the maximum rate being a full grand.
However, when I did my hotel shopping last month for this area for a Friday night's stay, Southwest Hotels posted a rate in addition to giving away 1,000 points that not only beat the competing booking sites but even the standard room rates at nearby competing hotels.
Residence Inn Marriott, Corona (prices shown include $10/night parking and all taxes/fees, free cancellation) Southwest Hotels: $177.58 / 1,000 Points RocketMiles: Not Available Direct w/ Loyalty: $187.41 Trivago Lowest Price: $196.32
Essentially, the SW Hotels rate was $10 less than the loyalty rate, $19 less than the lowest price offered by Trivago, and I got back a nice 1,000 Rapid Rewards bonus. And for only $177.58 total on a Friday night, SoCalFlyer97 spent the night in a furnished luxury suite.
Spoiler alert: My remaining hotel reservations for this month April won't even come close. This is as 'luxurious' as this series will get until Southwest Hotels offers something else like this for my future needs.
Anyway, check-in at the Marriott's Residence Inn went smoothly with no glitches whatsoever with Southwest Hotels. Reservation was found. Incidentals deposit was $150...a little high for a single night but considering that I'm basically renting an apartment for the night, this high amount for the hold was understandable. As mentioned, the hotel charged $10/night for parking with the hotel issuing a paper dash permit. Even with tolled parking, the deal was still great.
How about an A1 boarding spot aboard the lift too...okay, it was only me waiting for this ride.
Sheltered from the cool breeze through Santa Ana Canyon means a warm dip in John Marriott's pool.
And yes...hot breakfast on the house!
Next on the Line Up: SoCalFlyer97 returns to LAS with a planned stay at the Old 'haunted' Apache Hotel once again.
It looks like the happy haunts supposedly dwelling above the Binion's Casino may have been playing around with Apache's hotel listing the last few weeks on both SW Hotels and Booking.com during a routine price check...Did they manage to 'break' to booking site? How did SoCalFlyer respond to this "ghostly" encounter?
Stay tuned for those reports.
... View more
a week ago
a week ago
I would demand compensation. Handling your bags is part of the cost of the ticket.
... View more
a week ago
a week ago
To clarify, you the passenger make the decision about whether or not you need to pre board.
No airline employee may refuse your request.
So if you tell the gate agent you need to pre board, you will be allowed to pre board.
... View more
@65gt350 wrote:
I applied for a Southwest Rapid Rewards credit card through Chase over a month ago and their customer support is horrible. I never heard after about two weeks, so I contacted them by phone. After going to several support personnel they asked me to send additional verification documentation to verify my identity, which I did. Still no follow up from Chase. I called today and got passed around several times without resolution as they told me I need to reapply. I have been using Southwest for 10 years and have excellent credit, so the only issue I have is with Chase and their support. I am hoping this gets to someone with Southwest and find another credit card company to support this program as I will not apply with Chase ever again.
Hello!
I would try this page: https://www.chase.com/personal/credit-cards/education/basics/how-to-check-credit-card-application-status
Go to "How else can I check my credit card application status?" and try the phone number there instead of their general customer service number. If Chase still comes back and advises you to re-apply, I would first try to verify if the first application was even received and processed. If Chase is unable to verify this for you, you can also check your credit report for the hard-inquiry regarding this application to be sure. The same article shows you how you can check this for free or you can go here.
https://consumer.ftc.gov/articles/free-credit-reports
If you applied through the mail, I would give them at least another week to respond as it does take the bank some time process paper applications.
... View more
2 weeks ago
Southwest is only one of many who has unassigned seating, too. I am in favor of banning these items from the airplanes.
... View more
@SWMegan wrote:
Is there a way to determine what flights a promo code applies to without randomly picking destinations and dates? I've never managed to use a code because I always get the "not valid" banner and I can't figure out if it's the dates, routes, or what.
Greetings!
Make sure that you are first logged into your Rapid Rewards account, then go to Southwest.com homepage. From there you should see the SAVE25NOW promo. From there, click on the "Book by Monday" button to select the city pairs and dates. Note that there are some blackout dates, the promo is restricted to Continental US travel only, and the flight must be booked with Rapid Rewards points only with the taxes/fees paid for by cash.
On the "Select Flights" page, the green highlighted cost reflects the flights the promo code is applied to:
E.g. In this screen, a Friday flight from SAN-LAS on June 7 has the first three morning non-stop flights discounted. The three midday options starting at the 9:35am departure are not.
Hope this helps.
... View more
Hey Monica, you're not crazy, I also am very new and I can't see the "avatar" option under settings. it must have been disabled, or maybe it's not available until you attain a certain level of frequency on the board...
... View more
2 weeks ago
2 weeks ago
@Jmh0523 wrote:
Whoa, yeah the amount of points for a stay is way too inflated. Darn it.
See another post earlier today - the points on WGA fares are like getting up to 12% back if they are redeemed at $0.015/point value which would be primarily for flights, other redemption methods are likely to be less valuable.
... View more
In my past experience with this type of promo over the last couple of years I did same day changes and still qualified. I think the change may eliminate qualification would be for moving a flight past the promotion fly by date as mentioned by @epcot. one time SW did a schedule change I changed my date still within the promotion travel by date and qualified so you should be good for same day changes
Personally it would be a headache for the airline if they eliminated qualification for same-day changes because some have to be changed due to IROPS and it wouldn’t be fair to those customers to say you no longer qualify because we had to rebook you due to a flight delay
... View more
My suspicion for prioritization within the same fare group is that the actual underlying fare class plays a part, but time of standby listing likely does as well
... View more
2 weeks ago
2 weeks ago
Hola!
Sorry to hear this happened. As this forum is customer-to-customer, we as fellow travelers unfortunately cannot follow up on your lost baggage claim nor process how Southwest responded. I assume your husband received File ID number as you mentioned that he reported the missing bag immediately upon noticing it missing:
Below is the link to the portal via the SW Help Center: https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage
If your bag is still not found after the fifth day, I would go ahead an initiate a full claim through the portal.
Regarding how Southwest responded to your inquiry and possible misinformation or miscommunication received about the police search of the video footage, I would forward your comment to Southwest Customer Relations so that it can be processed:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment", "Baggage", "Lost/Delayed Luggage"
... View more
2 weeks ago
2 Loves
@lammeldj2024 wrote:
I took 4 flights in 1 week this April. I used to be a Business Select customer since I travel for work over 20 weeks a year. My business had slowed last year so I lost my Business Select status. My complaint though is, on all 4 of my flights, there was no Wi-Fi. 2 of the aircraft I was on were 737 Max 8's. You would think being newer aircraft, WiFi would work. I even asked the flight attendants each time if the WiFi wasn't working and they said they would look into it but never gave a response. I am thinking about changing airlines since I have heard that most flights with United have WiFi and tvs in their seats. For not being Business Select anymore, I think having Wifi would be a better flight experience.
Hola!
Sorry to hear of the Wi-Fi failure on your last four consecutive flights. As this forum is customer-to-customer, we as fellow travelers will not be able to process your comment here. However, Southwest Customer Relations may be able to help you:
https://support.southwest.com/helpcenter/s/email-us
Click on "Comment", "Inflight Experience", "Entertainment/Services"
... View more
@jacoblas wrote:
Hello travelers,
I'm gearing up for an upcoming journey with Southwest Airlines and could use some insights from those who have flown with them before. I've heard great things about their service and flexibility, but I'm curious to hear firsthand experiences.
Could anyone share tips or advice for a smooth and enjoyable flight experience with Southwest? Whether it's about check-in procedures, onboard amenities, or navigating their website and mobile app, I'm all ears! Additionally, if there are any standout features or hidden perks that I should be aware of, I'd love to know.
Your input will be invaluable in ensuring that my trip with Southwest Airlines is nothing short of fantastic. Thanks in advance for your help!
Hola!
I've had numerous positive experience about the LUV airline.
For the general procedures, I would check out the official information here: https://www.southwest.com/flying-with-southwest/
Here's a few links for some of my firsthand, recent Southwest trips which included how I handled flight delays.
https://community.southwest.com/t5/Inflight-Experience/March-24-Southwest-Flight-Photo-Trip-Report-Sacramento-Airport/m-p/170034
https://community.southwest.com/t5/Inflight-Experience/March-24-Southwest-Flight-Photo-Trip-Report-Final-Tropicana/m-p/170508
A few travel tips:
Before your trip: Keep an eye on the follow-up emails, specifically the ones that say "Your Trip is Almost Here" and "What You'll need for your Trip". These will have some handy tips. If you don't have the Early Bird Check In benefit, I would set your alarm to ring and check in at 24-hours prior to your scheduled departures as the timing determines your boarding order. If you're on a full flight and are placed in the late B or C boarding group, you'll have the option of checking your carry-on bag to your final destination at no additional charge.
I found during my early days of flying with Southwest that upgrading the fare to Anytime gave me some great "training wheel" benefits such as Priority Express Lane access at the check-in counter and TSA. Also comes with Early Bird Check In and free Same-Day Confirmed Flight Change. You'll also likely secure either a late "A" or early "B" spot with this fare if purchased 36 hours or more before departure. Not having to worry about these things made the first of my travel experiences that much greater.
I would bring a portable charger with you if you plan to use your personal device for the inflight entertainment. Most of Southwest's fleets don't have charging ports but they're working on it...
Bring an empty water bottle with you and refill it after clearing TSA and before getting on the plane. That way, you'll have a drink with you for your flight in case the inflight beverage service is disrupted due to turbulence.
If your flight posts a delay, still show up at the airport as if the flight is on time. Delayed flights can recover time or be replaced with a different aircraft/crew.
If you plan to fly Southwest (or fly in general) regularly and you qualify for these, consider enrolling into a trusted traveler program such as TSA PreCheck or Global Entry to speed your passage through the TSA checkpoint. CLEAR is also a good alternative too to bypass the ID-check line.
... View more
2 weeks ago
2 weeks ago
@klepham1014 wrote:
I am so frustrated with SWA hotels. I booked 2 rooms specifically, Cottages with 2 queen beds as a non-refundable because I know that I won't need to cancel because that is the hotel and the dates that I will be travelling. I need a total of 4 beds (hence 2 cottages with 2 queen beds). Unbeknown to me, I checked my confirmation and the confirmation show me 2 premium king bed and it's not even cottages. It's inside the hotel. I called the concierge but they were not help. All they said was the relevant team confirmed there were no system issue when I booked the rooms. I even show them several screen shots and also a video if I select the cottages with 2 queen beds the price matches my charge amount and then I select the premium king, the price was totally different. And yet, they said I booked premium king. I was on the phone with them for over 1.5 hours. The last thing they offer me was that they could cancel my reservations but there is no guaranteed that I will get that amount back...I paid over $5500 for those bookings!!! I am beyong frustrated at this point. The only reason why I booked with SWA hotels for the points to build up for the companion pass. If I booked straight with the hotel it would have been cheaper.
Greetings:
I'm a frequent customer of Southwest Hotels. Booking.com operates the booking process. What you describe here appears to be unusual. It looks like you did the right thing by capturing the screenshots as you made your booking. At this point, I would compile and organize these to document that your intended purchase was booking the cottages.
I would capture the posted total price for both the Cottages and the Premium King rooms on the page where you fill out guest details and confirm the room descriptions are correct on this page. Next, capture the amount of the transaction posted to your credit card statement which should document the actual charges.
Now compare: If the charges match up with the posted price of the cottages but your receipt calls out the Premium King room but with the cost of the cottages, it is evident that the reps were incorrect and a serious glitch occurred on the Booking.com system that has to be rectified. Otherwise, if your statement posts the cost of the Premium King rooms, it's likely an incorrect room selection was made and submitted (if that's the case, this may not be changeable).
If however it turns out you actually paid for the cottages but were booked for Premium King, I would do a final verification with the hotel to see if you were actually booked for the Premium King in lieu of the cottages. If the hotel has you booked for the cottages, you should be good to go.
If otherwise you are booked for the Premium King room, I would gather all of the documentation and submit it to the Southwest Hotels concierge email address.
Also mention in the email that you attempted to rectify by calling the concierge line but they were not able to resolve. I would give them a few days to respond before escalating this to a dispute should they not resolve. At that point, Booking.com has an internal dispute form that you can try:
https://secure.booking.com/dispute_resolution.en-us.html
Going forward, I would always book with the Free Cancelation option, even if there's a minor upcharge. This is especially true if involves higher-cost bookings and something comes up. I usually don't buy into traveler's insurance but do pay the extra few dollars for the free cancellation option as I've needed to use it a few times due to lock in price drops.
... View more
2 weeks ago
2 weeks ago
Got my changes to this morning. Not really happy since they changed it to one with a 3 hour layover. I changed it to a later flight and a 2 hour layover.
... View more
2 weeks ago
2 weeks ago
Why is the question.
Shortage of planes is the answer. Boeing is coming up well short on plane deliveries while plane retirements continue. So the airline is forced to make route decisions based on where it can fly to get the most revenue.
Hopefukly if Boeing steps up deliveries in 2025 (it is not clear that it will do so ), then maybe the route will return.
... View more
2 weeks ago
2 weeks ago
The error would have made sense if I had actually USED the bad word in the error message, in my message.
But nowhere in my message was the work "ess tee r oh kee ee" used.
Hope the IT folks get this, since it really looks like an AI hallucination.
... View more
2 weeks ago
2 weeks ago
@srockgibson wrote:
Formerly a Southwest regular, I took my first Southwest trip today since I got caught in the Dec 2022 meltdown.
I had a online Southwest transfer in San Diego. I arrived at Southwest Gate 5 and departed from Southwest Gate 13. I couldn't believe that in the year 2024 you have to go to security again to complete a Southwest online transfer.
To add to the pain, the Southwest monitors only show the flights for each gate "hub" So if you arrive at Southwest gates 5-8 and are departing are are departing from Southwest gates gates 13-18, your connecting flight will not even show on the monitor. You're totally on your own to figure out what's going on.
Third world operations in San Diego.
Greetings!
SAN is my primary home airport (ONT is my 'convenience' origin).
I would submit and guarantee that both Southwest and SAN airport staff are very well aware of the inconvenience of Terminal 1's current layout that not only impacts connections but also gate changes.
Last September, I experienced this too--and it involved lucky Gate 13: https://community.southwest.com/t5/Inflight-Experience/Sept-23-Photo-Trip-Report-SAN-LAS-with-2x-TSA-Screening/m-p/163651
Regarding your connecting departure at Gate 13, you arrived at Gate 5 which is on the eastern concourse of Terminal 1. Being a frequent SAN flyer, I've noticed that the Customer Service desks and monitors at that concourse all use the older model counters and tv's. E.g. from Gate 7:
These TV's rotate between a full view of the next scheduled departure (as pictured) and departures/status of flights from nearby gates that exclude flights that take place on the Gate 11-18 western concourse to your point. However, there's two sets of vertical status monitors (pictured below) in each concourse that show all the gates:
This would be your go-to place to check for flight status. If for some reason your flight was still missing on the monitors, the Southwest App or website is the next best place to check:
https://www.southwest.com/air/flight-status/
Regarding the airport getting all this straightened out...Not sure if you saw the construction activity either from the terminal windows or from the plane but SAN will be replacing Terminal 1 with the New T1 which on schedule to open sometime next year.
When that happens, all of Southwest's gates will be linked together airside and we can bid good-riddance of having to go through a TSA checkpoint twice for both SW connections and/or gate changes.
... View more
3 weeks ago
3 weeks ago
You are incorrect. This is the story. I requested the police report from the airport because I, too, felt certain I was missing something. I received it last week. The report states the young reporter did not want me removed from the flight and did not feel threatened. This additional information only confuses me more.
... View more
3 weeks ago
3 weeks ago
@abbeynormal wrote:
I've been flying SWA for almost 47 years, and I've seen lots of changes - most of them good. Often get "canceled" service on short flights (more than 176 miles) due to weather. So what happens to my business select drink coupon? The reason I saw "canceled due to weather" is in multiple instances, there wasn't any weather, and it appears that the service was "canceled" either because the captain or crew didn't want to perform in-flight service. The other item I noticed about this is that it appears to happen when the crew is not Texas (Dallas or Houston) based. Why can't I use my coupon on another flight since it was "canceled" at the discretion of SWA? In theory, they could cancel every in-flight service and never serve. There has to be a solution
Take a screenshot of it and ask nicely on your next flight.
You won't be able to get your old boarding pass if your next flight is several days later so you'd need to take a picture of it in case the FA asked to see it.
So no guarantee on this but I've had it accepted many times this way during the paper boarding pass times. We'll have to see how it evolves with electronic passes and tickets.
... View more
3 weeks ago
3 weeks ago
@Estebanjr61 wrote:
On March 21, 2024 I was flying from MCO to Philadelphia with my grandson Noah, whose 8th years old to have a surgery from his hips and knees at Shriners Hospital in order to stand him and start therapies so he can walk. Upon arrived from SJU we moved to the gate 121 and wait in there for some time before our flight. Later this lady in the Southwest Uniform and with a kind and warm heart approach my grandson and on her knees she start asking where his going, his name and after he answers the questions, she ask me and I explained the reason of our trip. Just before she start the boarding process, She grab the microphone to announced the boarding and she just said the purposed of my grandsons trip, and she start expressing some amazing, beautiful and touch words that we all got stone. Her name is Shali Lopez from Southwest in Orlando (MCO). Shali, we don't have the words to say how THANKFUL, and GREAT we felt with your sweet words were heart touching. Those words and Your heart is one that shows the passion for your job, customers and more important You Truly represents the Hights Standards and Core Values of Southwest. If you're reading this message and have Instagram you can watch the video under (Shalilopez78) in Instagram recorded on March 21, 2024. Shali, THANKS so much for your truly care, make us feel like family and just let know that some passengers recorded the video and now we just expand our family with new friends who are praying for his recovery, which by the way the surgery went as it was plan and his now in therapy and making great progress on his standing and walking. Also the Captain and Crew were wishing all the best on his surgery. THANKS SO MUCH SHALI LOPEZ FOR YOUR CARE, and GREAT CUSTOMER SERVICE EXPERIENCE that demonstrate your passion to GO ABOVE AND BEYOND with your CUSTOMERS. Here's a photo when Shali was making the announcement.
Blessings,
Esteban Sanchez and Noah A. Rivera.
Great follow up story and glad to hear Noah is doing well. The Instagram account appears to be private but thanks for sharing this experience to the community anyway. These are tremendous stories to hear. If you haven't done so yet, be sure to send this follow-up compliment to Southwest Customer Service in conjunction with your original story 😎
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Customer Service"
... View more
3 weeks ago
1 Love
@Estebanjr61 wrote:
On March 21, 2024 I was traveling from SJU to Philadelphia with my grandson for a surgery on his hips and knees at Shriner's Hospital. Upon arrived at the Southwest counter the Employee Manuel Maldonado jump and without questions he started to assist us with our bags and the rest of our luggage. Mr. Maldonado not only assist us with our bags but he also assist with the wheel chair, he provide the boarding pass with a pre-board to make sure our grandson will be one's of the first inside the plane and the wheel chair was manage by the ground personnel, he also instruct his fellow partner who was the one to work the flight to assist us on the particular needs we had. I can say that all instructions given by Mr. Maldonado they all were follow to the dot and the experience was a smooth one. Mr. Maldonado did not know anything about the surgery or the reasons of our flight but his sense of helping others became an experience not to forgot. Mr. Maldonado is a True Employee who value his customers, is focus in Customer Service and employees like Mr. Maldonado carry the Southwest Core Values to the Top. Thanks Mr. Maldonado for the experience and the well care in all details to ensure everything was cover as it was with no missing details until we complete our trip to Philadelphia. A JOB WELL DONE.
Great to hear travel stories like these on this board! LUV it!
As @dfwskier suggested, forward a copy of your compliment directly to SW customer service so that it can be processed and Manuel can receive is due praise.
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "Customer Service"
Prayers for your grandson!
... View more
3 weeks ago
@Trsolis wrote:
Joni V (111271). Andrea P (146286)
Donnie O (62025?) and Alex B (185445)
specifically made my flight an incredible experience. Flight#477on April 3 to Dallas. I am in a fearless flight program and working hard trying to overcome my fears. I keep booking Southwest flights so I can work my program. The above people on this flight really took an interest in me and checked in on me and asked me questions about the program which helped me reinforce my tools. These folks went above and beyond with excellent communication and LUV!!!
Tracy Solis
Tracy: Incredible story and it takes courage to overcome any kind of fear or worry. It took even greater courage considering the current widespread negative media press on Boeing lately. Congratulations on your program.
If you haven't done so already, I would send a copy of your story directly to Southwest Customer service as a compliment so management can process it:
https://support.southwest.com/helpcenter/s/email-us
Click on "Compliment", "In Flight Experience", "Onboard Experience"
Also I would provide a copy to your program coach. Things like this can transform air travel anxiety into excitement.
Keep sharing your experiences on this board; we as your fellow Southwest customers love to see stories like these. Once again, congratulations!
... View more
@Ann4077 wrote:
I would love to know when they will come to Sioux Falls? I would love to see this airport have more options but I would also love to see another option to den, phx, Texas, and more options for the snow birds in this area.
is it true that they are taking over frontier? If so will they stay in Sioux Falls and how can a person apply?
The only articles I see mentioning the two by name are from more than ten years ago.
But that said the volume at FSD is on the lower end for a Southwest airport but if the availability of planes and pilots keeps up it might be in a future expansion.
A lot of southwest airports are on the small end at 1M enplanements per year so this would be a bit lower than that. Similar to Bellingham though which was added recently.
... View more
3 weeks ago
3 weeks ago
@epcot wrote:
There is a cargo interline with Westjet https://www.swacargo.com/swacargo_com_ui/ship/facilities/interline-destinations/
Interesting to know.
I guess the statement "Southwest has interline agreement with Westjet" may be true but it would be for cargo. However, the discussion context on this thread appeared to focus on making name changes to reservations and booking non-SW flights with points. No mentioning of cargo. Thus, it would be way too easy to misinterpret this statement.
... View more
3 weeks ago
3 weeks ago
Here's the info for this particular promo:
"You can book travel now, and starting August 5, 2024, you can add your Companion to your existing reservations. You’ll have until October 2, 2024 to enjoy the benefits of this offer. We can’t wait to see you and your Companion onboard soon!?"
... View more
Loves Given To