06-06-2023
01:09 PM
06-06-2023
01:09 PM
@bnsf97 wrote:
Thanks! Yes the name is exactly the same, the confirmation numbers are the same, they were flown in full, and within the last 12 months. I started a ticket with customer service. Just wanted to check here first if there was any known issues or something I was missing.
Try the most recent one to be sure there isn't a timing issue, if that one doesn't work then there is some issue with matching the name or confirmation. Grab your receipt to make sure the spelling was correct.
On the confirmation number everything that could be a letter or a number is a letter. (O vs 0, I vs 1 vs l, etc.)
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