07-14-2023
05:00 AM
07-14-2023
05:00 AM
Southwest airline,
my name is Kyong {redacted}, my confirmation number for the flight that I am about to write about, is {redacted}
I have an online check-in at 6:00 pm flight out from Kona, Hawaii, I arrive at the airport at 5:43 pm due to unexpected traffic, when I arrive at the SW check-in counter I hear the speaker calling my name for the last call for boarding, I saw the gate but have to go through the check box that I asked the SW agent (there were two female agents) to call the gate or assist me since I am few minutes late but am arrive at the airport does not want to miss the plane, the agents was not doing anything but smiling that they are enjoying me rushing.
I went to the security point and take only minutes to go through then arrive at the gate at 5:50 pm, there were two SW female agents then I saw the plane (since it was the small airport the outdoor lamp to the plane) door still remained open, the agent says that was already close, I asked the I have to catch this flight then they say no, not give me the explanation but just keep say no, I say my wife will be waiting that she is not well at home but agent says "no", the door to the plane still remained open that I say the door still open and I'm here 10 minutes before 6:00pm, agent says plain crew did with count and close the guest count which I don't understand why I can not be on board, I asked them I have any other option and they say it was last plane out for the day, then there was another male agents say he will help me getting flight from other airline will depart in 20 minutes but and all they can do I they will log in so I can get the refund, I have to make the reservation my self, I was pretty bump that I don't know what to do so I left went over to other airline counter for flight ticket, purchase my own flight back to home destination in 30 minutes later then original time.
I knew I came a little late but this was a small airport where if an agent cared about the service then I was able to get into the plane I will appreciate Southwest airline for their customer service care and hospitality, not I felt so bad that I may not be going to flight again with southwest.
I would also asking for refund of my missing flight that agent say i am able get refund if I contact the airline.
my name is;
Kyong {redacted}, {redacted}
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