13 hours ago
1 Love
Good morning!
This exact question (word for word, ironically?) was asked and answered on this board about a week ago:
https://community.southwest.com/t5/Southwest-Careers/Customer-Service-Agent/m-p/172094#M15644
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13 hours ago
1 Love
@SoCalFlyer97 wrote:
@m1kenavarro wrote:
Hi, this is my first time flying through Southwest. I will be with my family of 6. We have 3 adults, an 11 year old, and 2 and 4 year old babies. From what I seen about Southwest policy, are we all able to board together at once and is it true after A group boards we will be able to? Thanks for the help 🙂
That means by rule, your 2 and 4 year old's with their accompanying adults will be able to utilize the Family Boarding perk and have an accompanying adult sitting with them regardless of your assigned boarding position. I would have 2 of the 3 adults from your party utilize the perk. For the 11 year-old and the 3rd adult, here's the policy:
When the two adults board with the 2 and 4 year old children during family boarding, I would have them go a row towards the back of the plane. Have one adult sit in each aisle seat of the row, and one child at each of the window seats, leaving both middle seats in the row open. Other travelers will want to avoid sitting in a middle seat next to a young child, so when the last adult boards with the 11 year old, they can fill in those two middle seats and your family will have the entire row.
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yesterday
@Acolvin73 wrote:
I HAD A CROSSOVER BAG VERY TINY JUST ENOUGH TO HOLD MY PHONE AND MY WALLET AND MY ID
You say your purse was so tiny it only held a phone, wallet, and ID... yet you had to spend 20 minutes emptying your entire suitcase to fit it in there? I call BS.
It was, however, nice of you to apologize to the other passengers on the flight for the late departure, because it was absolutely your fault for not complying with the stated rules.
Your post is painful to read. It's really not that difficult to use the shift key.
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Thursday
Thursday
Yes. I have the $69 annual fee card and get 2 EBCIs per year. But in the OP's case when the flight was booked the EBCI window had already closed as it was less than 36 hours before the flight.
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737- MAX8s would have no problem flying HNL to SLC. The problem is that prevailing winds from the west and SLC's high altitude present problems with the plane being able to consistently fly the route non-stop.
737 MAX7s have more range and could probably be able to do the route. The problem is that Boeing has failed to deliver any of the hundreds of MAX7s that Southwest has on order.
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Thursday
It's understandable to be concerned about your booking, especially when you've encountered an unusual delay in receiving the confirmation email. Since you've used a gift card and Apple Pay for your purchase, there are a few things to consider:
1. **Pending Charges**: The fact that you see pending charges indicates that the transaction is in progress. Sometimes, confirmation emails can be delayed due to various reasons such as server issues or email delivery delays.
2. **Rebooking and Gift Card**: If for any reason your reservation doesn't go through and you need to rebook, you should be able to use the gift card again. Gift cards typically retain their balance until fully utilized or expired, so you shouldn't encounter any issues using it for a subsequent booking.
3. **Refunds and Reversals**: In case the pending charges do not result in a completed reservation, the pending charges should be automatically reversed by your bank or financial institution. This process might take a few days depending on their policies.
4. **Contact Customer Support**: If you're still concerned about your booking or if you don't receive the confirmation email within a reasonable time frame, it's advisable to contact the customer support of the airline. They can provide you with specific details about your transaction and assist you further.
5. **Document Transaction Details**: Make sure to document all transaction details, including any pending charges, confirmation numbers (if available), and communication with customer support. This will help you in case you need to follow up or dispute any charges with your bank.
In summary, while it's understandable to be concerned about the delay in receiving the confirmation email, there shouldn't be any issues using the gift card again if needed for a rebooking. Keep an eye on your bank statement for any updates on the pending charges, and don't hesitate to reach out to customer support for assistance if necessary.
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Wednesday
Wednesday
@5280Av8r wrote:
It's still somewhat of a win because Southwest used to not offer overnight connections so that fact that they are now is an improvement. Though some may say otherwise because you have to sleep at the airport.
Some of these I’d still get a room for four or five hours of sleep as long as it would be enough time in the a.m. to get back through security. Since there should be local originating passengers it should be fine to leave and come back. But it is progress, they did at least announce the red eyes so we’ll see how long it takes to implement and on what routes they do it.
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We see people gaming most any system put in place. This is just one such example. I have been in line with a veteran of war that could easily legitimately qualify for pre board but he would not have it. He was pretty outraged at the people he saw clearly gaming the policy. This was going on with emotional support dogs as well. To the people that do this, shame on you.
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Monday
Also the wifi is very spotty so don't plan on any mission critical work. If it doesn't work during your flight I believe you can ask for a refund.
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a week ago
Under your passenger info, the same as you would if you were flying without a companion.
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a week ago
1 Love
Hi there,
Unfortunately I don't think you'll have much luck right now. A Southwest employee posted this comment here on Monday:
"In response to aircraft delivery delays and planned capacity reductions, we’ve made the difficult decision to suspend hiring for most non-contract roles. That said, we'll still hire for a small number of roles that are critical to our operation, which you can find and apply to on https://careers.southwestair.com/. "
Here's a link to the original post: https://community.southwest.com/t5/Southwest-Careers/Part-time-operations-agent/m-p/171931#M15643
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a week ago
1 Love
Are you sure the reservation fully ticketed? If Southwest was unable to complete the authorization for whatever reason (in this case, maybe an Apple Pay bug?) then no funds will be taken from your card though there might be a pending authorization on it for a couple of days.
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Cameron was just doing his job by telling you that you could not stow your carry-on in front of you when you were seated in the first row. This is 100% normal when you're in a row that does not have seats in front of you.
He was also doing his job by asking you not to go against the flow of traffic to get your bag while other passengers were deplaning. This is fairly standard plane etiquette.
Your complaint that you received a cup of coke instead of a can of coke is petty considering the drinks are complimentary. If there were turbulence you would have received NO coke.
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a week ago
a week ago
I see deals in June from West Coast cities to Denver, not sure why you don't see them.
Seattle to Denver $75
Portland to Denver $75
Vegas to Denver $73
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2 weeks ago
1 Love
Good morning,
The QR code will be on the boarding pass, which you will be able to access 24 hours prior to the flight when you check in. Until then, you can view the reservation here using your confirmation # and passenger name.
https://www.southwest.com/air/manage-reservation/?clk=GSUBNAV-AIR-MNGRES
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2 weeks ago
@manilowmaniak wrote:
Who is WGA?
WGA on this forum is Wanna Get Away (fare).
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@ffflyer wrote:
Never book third party! Bood directly with the hotel and directly with the airline. Otherwise you are just asking for truoble. Not worth the few bucks you might save.
While I absolutely agree with this, booking Points Plus hotels through SW Hotels is one of the fastest ways to earn and keep your Companion Pass each year. For that reason I roll the dice on the third-party bookings, and once I have reached the required points for CP for the next year, I go back to booking direct. Luckily I have never had an issue with SW Hotels, but I willingly accept the risk in exchange for CP.
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@willjoh wrote:
Are all Southwest flights in the same terminal at MCO including international flights?
It seems like MCO has a separate terminal for international flights (Terminal C) while Southwest is in Terminal A.
All SW flights out of MCO will be Terminal A.
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2 weeks ago
Yes, they should, however, I've had at least 3 instances where we did not get sequential boarding numbers.
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2 weeks ago
1 Love
In case she plans to already check two other bags, I should add that a wheelchair does not count toward the baggage limit on any airline, so long as there are no other personal items in the bag. If you also have other belongings in the bag with the wheelchair, the airline can count that bag toward your checked items.
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2 weeks ago
2 weeks ago
File a written dispute with your credit card carrier. State your case and I'm 95% certain you will be compensated.
Southwest should also kick in here as they are lending their name to an organization that has more complaints than there are grains of sand on the seashore.
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2 weeks ago
1 Love
This is an old post. SW no longer requires military to be in uniform. Only CAC like every other airline.
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2 weeks ago
2 weeks ago
scroll a bit farther down the page til you see the words "search for low fatres"
It shows low fares from Chicago Midway to various airports. Change to your airport from midway and you'll see a list of low fares from what ever city you input.
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2 weeks ago
@amlokey1s wrote:
I guess my question is what do they mean by over two?
Are we talking the day after their second birthday they aren't considered a lap child, or they are a lap child until they turn 3?
It's before their second birthday.
"One child over 14 days and under two (2) years of age, not occupying a seat, may be carried as a Lap Child when traveling with an adult (12 years of age or older)."
https://support.southwest.com/helpcenter/s/article/flying-with-infants
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3 weeks ago
Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.
Submit a compliment
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3 weeks ago
Actually, its spelled "yammering" and I mis-stated one adult. I've corrected that in a subsequent copy/paste of the policy.
The fundamental problem with this policy is its name. It is not intended to be "family" boarding, but is in fact "child assist". Too many people hear the term "family" and believe that the policy applies to them.
The proper term should be "child assist" where anyone with a child under the age of seven can board with up to two adults. And, as stated many times before, an adult is not an older child who has not reached the age of majority. They board on their own.
Southwest is drifting toward assigned seats because of the mad rush to get on the plane first and also the misguided impression that families and those traveling together can sit together. When they can't sit together due to seating occupancy during onboarding, they pitch a fit even though they knowingly bought a ticket on an airline that has open seating.
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Congrats on getting your wallet back! This is a customer forum so I encourage you to forward your Compliment to Southwest at the link below to recognize the employee.
Submit a compliment
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Glad to hear you had such a positive experience. This is a customer forum so I encourage you to forward your message to Southwest at the link below to recognize the employee.
Submit a compliment
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Try here:
https://www.flylax.com/lax-comments-and-contact-us/baggage-lost-and-found
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