I could not agree more with your share regarding the "upgrade" that Southwest sells for early boarding. We recently had the same experience flying back from PR to Orlando. Decided to upgrade to the "Be one of the first to board with A1-A15 boarding" It is undoubtedly a TOTAL SCAM. Our boarding pass had us listed as A1 and A2. I would have thought that based on the fact that we paid for the upgrade, those seats/section would have been reserved for those that paid for that upgrade..
We noticed on our flight that there were at least 20 people in wheelchairs..along with their companions that boarded ahead of all the rest..My husband and I completely agree that anyone with a disability should have priority to board first. However, when we were finally able to board, we ended up towards the back of the plane and not even able to sit together...and here is the kicker...of about 20 folks that were in wheelchairs getting on the plane, only 2 waited for wheelchairs to get off when we landed...all the others seemed to have no issues walking off!! How sad is that!?
I did contact Southwest as soon as we arrived home and requested a full refund. They did respond with total BS basically saying that they have to follow the laws...and that they were not going to refund our money. I am now having to work with our credit card company to get refunded.
I am completely baffled at the fact that SW has gotten away with this scam...and I dont understand how a class action lawsuit has not hit them yet?
How dare SW think that they can sell "upgraded seats" that customers may or may not get. When someone boards any other airline with priority due to a disability, they cannot just sit in a First class seat that they did not pay for. Whoever came up with this idea at Southwest is a complete idiot.
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