03-25-2024
06:14 PM
03-25-2024
06:14 PM
I travel extensively for sports and frequently do not know the schedule when I book. I love, love, love the flexibility of the same day change, I love the companion fare and love the ability to rebook and receive a credit when there is a sale.
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@bballflyer wrote:
I would add that having pre-boarders also have to wait to get off the plane until last would curb those that take advantage of the rules and policies. If they need special assistance to board then it makes sense to me to wait until everyone is off to get that same special assistance to de-board off. I have seen this at other airlines and it seems fair.
They don't all need assistance to board, some need a specific seat.
But I see what you are saying, when traveling with my mom we will wait until it is confirmed that there is a pusher there with a wheelchair.
But that goes both ways, with the wheelchair crew there in the way the preboarders that are using them should go. If there isn't one ready, then wait.
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03-18-2024
10:36 PM
I forgot to mention, I also filed complaints with the BBB, CFPB, FTC, Attorney General and currently in the beginning steps of the arbitration process. I also tried to hire a lawyer and couldn't find one that would take on big bank Chase in the entire city of Tulsa Ok, so that just indicates how rigged the system is in my opinion.
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03-18-2024
12:47 PM
03-18-2024
12:47 PM
Very good point. All things will be abused but SWA should at least try to curb it. They don't.
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I choose to use Early Bird because I do not always have the opportunity to "check in" 24 hours prior to a flight. But yes, Early Bird is no longer an effective means of guaranteeing a proper seat.
The biggest problem is that people will pay for one early bird seat and then "hold" seats for the rest of their party. It's ridiculous.
I now go out of my way to challenge people. If somebody is attempting to hold three seats I will tell them that I am sitting there. That person has paid for a single seat and obviously does not have to move. But I'll be darned if they are going to prevent me from sitting there.
If you want to hold a row of seats then go to the back of the plane. Otherwise, I'll be sitting next to you. The flight attendants know the ruse. They know what's going on and they choose to ignore it and/or be complicent it this ruse. That's unacceptable. Stand your ground I say.
I will not try to break up families or anything like that, but again, you are more than welcome to grab a row in the back of the plane to ensure that you sit together.
I have contacted SWA several times regarding this matter and they consistently fail to remedy the situation. They typically sent out a reply indicating that people enjoy the open seating policy. This response ignores the situation.
I used to really enjoy flying SWA. The employees were friendly. The flights were on time. The experience was good. Things have really taken a 180 degree turn. I am at the point where I am going to cancel my SWA card, burn up all my points, and fly with a different carrier.
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03-18-2024
12:15 PM
03-18-2024
12:15 PM
Thank you, James. I appreciate your opinion.
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03-18-2024
11:55 AM
I've seen this abused many, many times. SWA has allowed this to matastasize over the years and now it's common. SWA can stop this but it's easier to turn their heads and act like it's not going on. They don't have the will to fix the matter.
I have no problem with a person that is wheel chair bound boarding first. But why are they allowed the premium seats that people have paid extra for? Why can't they sit in the middle or even the rear of the plane?
What if you had a simple fee of $5 (nominal at best) to preboard? The abuse would not stop but the filthy person who abuses the system might not come up with the five bucks. I believe it would marketedly reduce the abuse.
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03-18-2024
11:32 AM
03-18-2024
11:32 AM
I agree to a certain degree but for other reasons. I realize that seats 1-15 are always available for upgrades. I choose to use Early Bird because I do not always have the opportunity to "check in" 24 hours prior to a flight. But yes, Early Bird is no longer an effective means of guaranteeing a proper seat.
The biggest problem is that people will pay for one early bird seat and then "hold" seats for the rest of their party. It's ridiculous.
I now go out of my way to challenge people. If somebody is attempting to hold three seats I will tell them that I am sitting there. That person has paid for a single seat and obviously does not have to move. But I'll be darned if they are going to prevent me from sitting there.
If you want to hold a row of seats then go to the back of the plane. Otherwise, I'll be sitting next to you. The flight attendants know the ruse. They know what's going on and they choose to ignore it and/or be complicent it this ruse. That's unacceptable. Stand your ground I say.
I will not try to break up families or anything like that, but again, you are more than welcome to grab a row in the back of the plane to ensure that you sit together.
I have contacted SWA several times regarding this matter and they consistently fail to remedy the situation. They typically sent out a reply indicating that people enjoy the open seating policy. This response ignores the situation. It's a pivot move that politicians take.
I used to really enjoy flying SWA. The employees were friendly. The flights were on time. The experience was good. Things have really taken a 180 degree turn. I am at the point where I am going to cancel my SWA card, burn up all my points, and fly with a different carrier.
... View more