I spoke to a Chase rep on Thursday or Friday and he wasn’t familiar with the promotion but was going to look into it. He said I should get a response within 3 business days which should be early this week.
he asked me if it was a Chase promotion or a Southwest promotion. I wasn’t sure but he assured me I would get a response soon. I’m glad I’m not the only one with this issue. If I don’t hear back from someone within a couple of days I’m going to call both Chase and Southwest in hopes of getting this resolved.
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