I understand SWA has wonderful customer services, but departing Chicago yesterday to Florida (a miracle flight) the pre-board number was unreal. There were 10 wheelchairs (and some had person(s) accompanying them, 17 persons with canes (also with some person(s) accompanying them. So there were at least 40 pre-boards. When exiting the plane in Florida, the majority hopped up and exited asap. I even saw one person walking to her rental car in the garage without her cane. I had A-23, but was now A-63....I strongly suggest that SWA re-evaluate its pre-boarding procedure.
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