We’re excited to announce further improvements to our Customers’ digital experience. Mobile web and mobile app Customers can now look up and spend their travel funds, Southwest LUV Vouchers®, and Southwest® gift cards while booking on the go.
Look up travel fund balances
Customers can look up balances, if they already have their fund information, by opening up the menu, and selecting “Look Up Travel Funds.” Customers are able to search for any of the three fund types by selecting the appropriate tab and entering the necessary information.
Use travel funds while booking
Customers can also use their funds on the purchase screen when they book a flight, as long as they have access to their fund information. When a Customer selects “Apply Travel Funds,” it will take them to a screen that looks similar to “Look Up Travel Funds.” Selecting each respective fund type tab displays the required information needed to apply the particular fund. Once a Customer attempts to apply the fund, the details of the fund and the amount applied toward the flight will be displayed.
Where and when can Customers use travel funds?
Location |
Look up travel fund balances |
Spend travel funds on initial air bookings |
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Southwest.com |
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swabiz.com |
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When calling 1-800-I-FLY-SWA® |
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At the airport |
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iOS Southwest app |
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Android Southwest app |
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Mobile.Southwest.com |
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In addition to the exciting features above, our Rapid Rewards Members are now able to view their valid, unused travel funds through their online Rapid Rewards account!*
Overview
*All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
*The following travel funds will not be displayed in your account:
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