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Southwest Airlines Community

Welcome to the Southwest Airlines Community!

Retired Community Manager

Welcome to the Southwest Airlines Community!


We think you’ll like it here. The Southwest Airlines Community is full of people just like you, who enjoy low-cost travel and great Customer Service. This is where they tell their stories and share their knowledge, and we’re inviting you to join in.


Start here for an overview of the “Do’s and Don’ts” of Community etiquette. As Southwest Airlines President Emerita Colleen Barrett would say, “follow the Golden Rule – treat people the way you want to be treated, and pretty much everything will fall into place.”


There’s a lot of conversation happening over in the Discussion Forum, which means there’s also a lot of information to take in! But, we’ve got good news for you – these folks are trusted voices in our Community, and you can count on them to provide reliable information about Southwest Airlines and accurate solutions to your questions.


Looking for some reading material with Heart? Visit the Blog, where you’ll find stories about our business, Culture, and – most importantly – the Employees and Customers of Southwest Airlines.


If you’re looking for the answer to a question about flying Southwest Airlines, you’ll probably find it in our Knowledge Base, which contains a library of help content compiled by Customer and Employee experts.


Last but not least, we’d love to know a little more about YOU. You can add a short bio, upload a photo, and subscribe to your favorite threads by clicking on your avatar in the top right corner and navigating to the settings page. It’ll just take a second, and it will make a big difference in your experience.


You are now free to roam about the Community! Have fun, and happy traveling.