A call to the Southwest Airlines reservation line changed Wendy Smith’s life. Yes, really.
During her college years, Wendy would make the occasional weekend trip home to Detroit, taking advantage of Southwest’s great low-fare promotions. Before one of those trips, Wendy called 1-800-I-FLY-SWA to book her ticket. She doesn’t remember the name of the Representative with whom she spoke, but after an hour-long conversation Wendy was a changed woman. She knew that her Warrior Spirit, Servant’s Heart, and Fun-LUVing Attitude belonged at Southwest Airlines, and she was ready for the journey of a lifetime.
The rest, as they say, is history. Wendy, a wife, mother, and avid lover of jazz music, celebrated her 16th anniversary with Southwest in June. She calls her fellow Employees in Detroit her second Family. “We really are like a Family. Any time we get a chance to goof off or to praise someone, we do. We come together and help each other out,” she says. Wendy and her Coworkers in Detroit even have two “crazy cousins” (fellow Detroit Employees) who, she says, “make every day fun.” These jokesters are known to show up to work in costumes or wigs and to serve popsicles on the ramp during their lunch breaks on hot days. Why? Because Southwest Employees work hard and take care of each other, but they don’t take themselves too seriously.
All jokes aside, Wendy goes to work every day with a smile on her face. She has one goal: to make people happy. She says she knows that it’s hard to please everyone, but her job is to give each and every Customer, from seasoned road warriors to first-time travelers, the best possible Southwest experience. Whether she’s singing and dancing through the airport or lending an ear when a Customer faces a long flight delay, Wendy is always up for the challenge of wowing Southwest Customers.
So next time you call 1-800-I-FLY-SWA, pay close attention. You just might discover your calling. We’re sure glad that Wendy did!