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Southwest Airlines' Proactive Customer Service Communications

‎07-30-2009 11:51 AM
lreynolds
Frequent Flyer A
‎07-30-2009 11:51 AM
Dave Williams shares his experience with Southwest Airlines' Proactive Customer Service Communications: http://truesimple.typepad.com/blog/2009/07/southwest-airlines-proactive-communications.html
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