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Southwest Airlines' Proactive Customer Service Communications

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Dave Williams shares his experience with Southwest Airlines' Proactive Customer Service Communications: http://truesimple.typepad.com/blog/2009/07/southwest-airlines-proactive-communications.html
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Please offer Southwest Airlines Service in Grand Rapids, MI. Our daughter lives in San Diego, CA and we would love to be able to visit eachother more often if you offered flights between the two cities.