Good news for Customers who would rather not wait on hold to talk to a Customer Representative—today CS&S (Customer Support & Services) implemented a new system, Virtual Queuing, to all Centers that allows Customers to speak to a Customer Representative without actually remaining on hold or even on the phone. Virtual Queuing gives Customers the option of having an automated process call them back as their call comes up in the order it was received and connect them with a Customer Representative.
If the Customer chooses this option, they just enter the telephone number where they can be reached and record their name, and then they can hang up and continue on with their day until Virtual Queuing calls them back. Once the call comes up as “next” in the call queue, the Customer telephone number is dialed and after a few prompts, the Customer is quickly connected to a live person.
If you live in the Dallas area, KDAF-TV/The 33 News will mention it tonight at 9!
