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The 2016 Southwest Airlines One Report


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We are proud to announce that the 2016 Southwest Airlines One Report has arrived!  The One Report demonstrates our continued commitment to the triple bottom line of Performance, People, and Planet.  The comprehensive, integrated report includes information on Southwest’s financial performance, its Citizenship efforts, key events of 2016, and what’s on the horizon for Southwest Airlines. Check out the One Report at


Highlights from the 2016 One Report include:



  • Reported record net income of $2.2 billion
  • $3.3 billion in cash and short-term investments as of December 31, 2016
  • The leader in 25 of the top 50 U.S. metro areas*, in terms of domestic passenger traffic



  • Gave more than $25 million total corporate monetary, in-kind, and ticket donations
  • Employees volunteered a total of 149,695 hours
  • Had 663,787 conversations with Customers through our Social Listening Center
  • Employees earned $586 million in profitsharing for 2016
  • Began offering a Tuition Reimbursement Program that provides eligible Employees opportunities for professional development, continuing education, and skills training



  • Improved jet fuel efficiency by 30.6 percent, on a revenue ton mile** basis, since 2005
  • More than $565 million invested in fuel efficiency improvements since 2002
  • Kept 3,348 tons of waste out of landfills in 2016 through the airline’s repurposing and recycling efforts
  • Donated 5,000 surplus life vests to a nonprofit to assist fishermen in Uganda, keeping waste out of landfills


To view the full 2016 One Report, please visit


*As measured by the Department of Transportation O&D Survey for the 12 months ended September 30, 2016 based on domestic originating passengers.


**A revenue ton mile is one ton of revenue traffic (passenger and cargo) transported one mile