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Southwest Airlines Community

The Department Formerly Known As Reservations

Frequent Flyer B

Length: 10:00

Departments in large companies do not just go around changing their names on a whim. But when the duties of a department change over time, then a name change might be necessary. Introducing our newest department: Customer Support & Services! Can you guess their old name? Reservations. Can you guess what many Employees have been calling the group? Yep, “The Department Formerly Known as Reservations.”