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receipt showing wrong payment method

HiobThro
Explorer C
I'm submitting an insurance claim and need to provide documentation of my flights. One of these flights was on Southwest. The confirmation email I received shows the payment method as "Univ Air Travel ending in 4461". This is not the card I used for the booking nor is it a card that I own. Very odd. The charge correctly appears on the statement for the Chase credit card I actually used, but the insurer is giving me a hard time about this discrepancy. Any ideas?
 
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1 REPLY 1

Re: receipt showing wrong payment method

SoCalFlyer97
Frequent Flyer A

@HiobThro wrote:
I'm submitting an insurance claim and need to provide documentation of my flights. One of these flights was on Southwest. The confirmation email I received shows the payment method as "Univ Air Travel ending in 4461". This is not the card I used for the booking nor is it a card that I own. Very odd. The charge correctly appears on the statement for the Chase credit card I actually used, but the insurer is giving me a hard time about this discrepancy. Any ideas?
 

This appears very odd! I would first confirm the confirmation email that you're looking at is correct and a real email from Southwest and not a fake phishing email. Southwest confirmation emails have a subject line that reads "You're going to (City Name) on (Departure Date)! (Confirm #)" and will show your method of payment, traveler's name, and your Rapid Reward account info in the details. Is this the case?

 

If this flight is still upcoming, you can log into your Rapid Rewards account and have the confirmation resent from there by clicking on the Flight Details and then "Resend Receipt" and see if the correct form of payment shows.

 

If this is for a past flight, Customer Service would need to resend this. I would call or direct message via Twitter/X Southwest Customer Service with your flight details and request them to look at this and resend the receipt with the correct form of payment used.

 

https://www.southwest.com/html/contact-us/