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Southwest Airlines Community

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Submitting a Suggestion and/or Complaint


I would like to speak with a Representative about my experience or my suggestion. How can I get in touch with you?



The Community is a great place for Customers to share experiences and information with each other, but it is not a platform where we’re able to process Customer Service comments and/or concerns.


Please reach out to our Customer Relations Department via Twitter (@Southwestair), or call us at 1-855-234-4654 so we can give your feedback the time and consideration it deserves.


We look forward to talking with you and serving you for years to come.


For more information on how to contact our official Customer Service channels, click here.




Version history
Revision #:
8 of 8
Last update:
‎09-01-2020 04:54 PM
Updated by: