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Manipulated by Southwest

bennyblack
Explorer C

I earned points with this company and planned to use them. Without any kind of notice, Southwest voided my Rapid Rewards points and reset them to 0. This is highly unethical, especially for a company that recently had a technical problem that killed a passenger. 

1 REPLY 1

Re: Manipulated by Southwest

rtbarron
Frequent Flyer A

@bennyblack wrote:

I earned points with this company and planned to use them. Without any kind of notice, Southwest voided my Rapid Rewards points and reset them to 0. 


Did Southwest void your points or did you simply allow them to expire? If they truly voided your points, what reason have they given you?


@bennyblack wrote:

This is highly unethical, especially for a company that recently had a technical problem that killed a passenger. 

Trying to draw a connection between losing your points and the tragic death of a passenger is disgusting.