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Pending Points

Explorer C



My Chase account showed I had points "pending" and per message - it said that points would be added to my account balance after my next statement of Jan 03.  Today is the 4th and nothing was posted.  In fact, if I look at my southwest "points activity" it shows "Jan-3 Credit Cards points - 0".  I would have expected those pending points - (which were about 20K)  would have been applied. 


Anyone know why this would be happening? 


Appreciate any insight! Thank you! 


Re: Pending Points

Explorer C

Hello! Did your points show up in your rapid rewards account yet? My statement closed January 5th and I’m having the same issue.