When is Southwest going to fix their glitch on changing flights that were booked with points.
Everytime I do this, a message comes up and says: We are unable to secure the price for the flight you selected. Please see above. It's been about 15 times now and counting for the last 3 months. The increase is always to my disadvantage to what is listed on the website.
This wastes a lot of my time because then I have to call in and have southwest do it instead of myself.
Please southwest -- get this fixed.
Maria
