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Has anyone ever been able to use their travel funds for a different person? Even with a doctor's note?
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@mattayy wrote:Has anyone ever been able to use their travel funds for a different person? Even with a doctor's note?
Unfortunately, not since 2011. Travel Funds are limited in use to the original passenger only.
If the original passenger's flight was cancelled due to a medical reason and they cannot fly, it may be worth reaching out to Customer Relations -- it's a longshot, but they may be able to issue a refund. I'd recommend via Twitter or the Chat function in the Southwest app. Good luck!
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