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Why have you removed the "Alias" option during booking and other Major issues on the website

Duckworth78
New Arrival

1: You have removed the alias option during booking that allowed me to associate all my bookings into 1.


2: You can not longer see other joint bookings regardless if they were tied to alias or booked at same time when I click the booking on line.

 

This needs to be brought to SW attention.  The customer service said there is nothing to do but send an email which is not working.

1 REPLY 1

Re: Why have you removed the "Alias" option during booking and other Major issues on the w

chgoflyer
Top Contributor

Unfortunately, there are many apparent limitations to the new "next generation" booking system. It's certainly odd to me to make a multi-passenger booking, but only be able to view my details when looking at the itinerary online.

 

For now, it is possible to double-check an itinerary that isn't showing up in your account by searching for it manually using the Manage Reservation function.