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07-13-2022
02:47 PM
I just heard about the remote position and that they are hiring. When I go on Southwest Career sites they say there are no openings for customer service. 🥲Totally hate that I have missed out on a great...
10-08-2023
02:44 PM
How do I post a review? I had a great experience with a Southwest customer service representative who went above and beyond to try and accommodate my request. I would like to share my experience a...
08-05-2019
08:03 PM
2 Loves
We left Oakland today at 9:50 and had a layover in Burbank for 30 minutes or so. I asked the captain if my 10 year old son and his friend could take a peak in the cockpit to see all the buttons and s...
10-26-2023
06:06 PM
...customer service. Thank you.
08-18-2017
07:24 AM
1 Love
I went through the glitch where A-lister check-in lost there status. I went to the counter at check in and was greeted with a smile by Maritza at the Orlando counter. She addressed the is...
11-26-2023
12:02 PM
...THATS NOT the flight I wanted.
I had a live chat with customer service yesterday online and I was informed there is nothing they can do, and I’d have to do this in person.
Okay, yes I...
04-03-2023
08:05 PM
...mployee should not be reprimanded but fired! Her job is customer service not customer abuse. I have never had this all my years of travel with Southwest. My wife was already upset about going to see her v...
09-02-2016
05:46 PM
3 Loves
Yeah! Good Customer Service is Not Totally Dead! My wife and I left around 3:30am this morning beginning the 2-hr drive to the Nashville Airport, planning to enjoy a quick holiday weekend t...
01-22-2020
11:30 AM
Hi All! I always tend to have great in flight service and overall customer service with LUV. As an A list Pref, I typically get a A15-A20 pass, and get a decent seat up front. However, it s...
05-04-2018
10:16 AM
After 2 VERY frustrating weeks dealing with a Southwest induced cancellation and needing a refund, my dealings with Ms. Thompson were SO refreshing and have restored my faith in the Customer R...