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02-02-2017
06:33 PM
1 Love
Due to Hurricane Mathew a cruise we had planned and flight to get to Florida had to be canceled. How can I use my credit? I am not sure when the flight expires and what happens if I need ...
01-04-2022
11:59 AM
Hi, I'd like to use my travel funds to purchase a ticket and have a few questions that I couldn't find answers to on the website.
I have several different refunds from several changes, a...
08-03-2020
10:21 AM
I have 3 travel funds ($137.98, $187.96 and $288.04), expiring September 08, and 12, 2020. Do you know what I need to do? I can't travel due to personal reasons. When I called t...
04-21-2021
12:05 PM
Because of COVID my cruise was cancelled and my travel funds expire on August 17th, 2021. My next cruise is on November 15th, 2021. How can I use these travel funds for my November cruise?
09-09-2017
01:11 PM
1 Love
I have $151 in travel funds with an expiration of June 2018. I'm trying to apply them during my ticket purchase and I get the error "Maximum number of Travel Funds reached or Travel Fund not a...
10-07-2016
11:22 AM
Hello! Here's my story: I had unused travel funds from July. When I took a trip in September I could not locate the funds, it kept coming back wrong info or something. Similar to what o...
08-23-2019
06:33 PM
I had to cancel a flight that I booked in May and got a “credit”. If I book a flight using those funds for a trip in November and have to cancel would I get another “credit”?
03-02-2018
06:00 AM
1 Love
I know that travel funds are not transferrable (I miss the good old days) but has SWA ever considered allowing donations for some of the charities they support?
07-19-2018
02:54 PM
Could you rebook your flight with residual travel funds and instead of cancelling it, just change the flight and pay fare differences for the dates needed? Ex: I have to rebook my flight b...
05-25-2021
12:51 PM
Southwest charged my credit card without my authorization instead of using my travel funds, which I was under the impression was being used when I booked and now they won't make it right and I do n...