To followup on Bill's latest, there is another couple of reasons why booking 330 days ahead of time doesn't match Southwest's point-to-point and low-cost model. With almost all of the network carriers, the vast majority of the flights feed their hubs. A change of a few minutes on a connecting flight doesn't create the huge domino effect that a change of a few minutes does on one of our nonstops. One of our aircraft may operate eight flight segments from one end of the country to another. So instead of just one or two flights being affected by a line of flight time change like at a legacy carrier, up to eight flights are affected on Southwest. This, in turn, affects the connecting possibilites at each of those eight downline cities.
Also, those carriers who do book in advance require a large group in their Reservations departments whose sole job is to handle passenger reaccommodations at schedule changes. This group of their employees doesn't enhance or generate revenue, they simply move passengers from their original flight to their new flights and notify passengers that their longheld plans have changed. Our Reservations Sales Agents are solely devoted to assisting Customers.
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01-19-2007
10:30 AM
550 Loves
The January 2007 issue of Smart Business Dallas features a cover story about our President, Colleen Barrett. To read the article, click here.
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01-18-2007
06:47 PM
4 Loves
Kim,
I get nervous whenever anyone uses "capon" and "cup" in the same post.
Blog Boy
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01-16-2007
05:10 PM
2 Loves
Hi Marc,
The details about submitting photos will be coming shortly on southwest.com. Stay tuned for details.
Brian
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01-12-2007
09:59 PM
2 Loves
One of my favorites is when a family comes to the ticket counter to check on an arriving flight. The kids usually look at the arrival monitor and run back to Mom and Dad to tell them the gate and arrival time. Mom and Dad don't believe the kids and have to ask for the same information that their kids just gave them.
I was nonreving on a commuter carrier years ago from Fort Wayne, In to Chicago O'Hare. The flight was a small turboprop plane, and as I was standing outside, waiting to board, one of the other passengers fancied himself "Mr. World Traveler" and was regaling his companions with stories about how he was an experienced flyer. On approach to O'Hare, we ran into a patch of bumpy air, and he began crying and screaming like a baby. I thought: If his friends could only see him now.
Blog Boy
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01-12-2007
09:06 PM
2 Loves
Ok, Angela, I admit it. My eyes get a bit damp when I watch the show. Did you get to hear Ty on his bullhorn?
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01-12-2007
03:49 PM
4 Loves
Kim, I also hear "Sin City" referred to as "Lost Wages"--but of course it's two to one that I have no firsthand knowledge of either sin or gambling.
Blog Boy
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01-11-2007
03:34 PM
4 Loves
Hi Bill,
Your post is proof that a good deed brings its own reward, and I have my own story. A few years ago, I assisted an individual with changing some travel plans, and I provided the same assistance for him that any of my Executive Office or Customer Relations Coworkers would have done for any Customer. Imagine my surprise when, completely out of the blue, I received a letter a few months later telling me that this individual anonymously had established a college scholarship in my name for Southwest Employees and their families. (The first recipient, the spouse of an Employee, has graduated and the second, a daughter of another Employee is currently in school.) I was absolutely blown away by this incredible generosity for what I had considered to be a normal part of my job. You can't be "nice" just to be recognized by others. The real point is that spreading good karma will enrich others in a way you can never imagine and probably will never know about.
Blog Boy
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01-10-2007
08:44 PM
4 Loves
Hi Sharon,
Thanks for leaving such a nice message, and I shared it with our entire Blog Team. Welcome to Nuts About Southwest, and we hope you will visit us often!
Brian
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01-08-2007
05:10 PM
4 Loves
VICTORIA STOP CANDY CORN PURE NUTRITION STOP WILL RESTORE BOTTOM STOP
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01-05-2007
07:10 PM
2 Loves
BTW One of my all-time favorite movies is "Strategic Air Command" with Jimmy Stewart and June Allyson. Jimmy's character leaves his pregnant wife to fly a long B-36 training mission and the plane crashes in Greenland. When he is rescured, June's character has given birth and she send's a telegram asking what to name the baby girl. When Jimmy gets back to Carswell AFB here in Texas, he asks June what the girl's name is? She looks puzzled and says "Hope." That's the name you sent me and then she shows him the telegram and it says:
CAN'T THINK OF ANYTHING BUT HOPE STOP ALL IS WELL It should have read: CAN'T THINK OF ANYTHING STOP BUT HOPE ALL IS WELL
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01-05-2007
07:03 PM
2 Loves
BLOG BOY CLUB SECRET REVEALED STOP DESTROY ALL DECODER RINGS STOP DISCONTINUE USE OF BLOG BOY HANDSHAKE STOP
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01-05-2007
03:53 PM
2 Loves
Francisco, we can have more than one "Blog Boy." Maybe we need to form a Blog Boy Club?
Brian
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By the way, for those of you who don't know, Les Abend is an editor with Flying magazine.
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Captain Stark, that narrative was worthy of Ernest Gann, and I felt like I was in the cockpit next to you and Bernie. Thanks for sharing what goes on behind the closed door.
Brian
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01-04-2007
03:45 PM
2 Loves
LMAO STOP SPUD STATE MSG 2 FUNNY STOP SORRY FOR SOONERS LEAH STOP BLOG BOY NEEDS MONEY STOP
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Hi Pam,
Thanks for your comments about our Ramp Agents and Spirt magazine. In January, we changed publishers and now have a new Editorial Staff. (The old publisher was AMR Publishing and the new company is Pace Publishing.) We are very excited about the change, and we think that Spirit will go from being a great inflight magazine to the best inflight magazine.
Brian
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01-03-2007
10:34 AM
408 Loves
On my "365 New Words A Day" calendar (okay, I am a word geek) that I got for Christmas last year, I just found the word telegraphese, which means to communicate in a terse, brief style like a telegraph operator would. Many of you are too young to remember telegrams, but for over 100 years they served as a predecessor of e-mail and text/IM messaging by providing almost instant written communication. Telegraph companies like Western Union would charge by the word, so it became important to pare any communication to the barest minimum of words to keep the costs down. Telegrams came printed in all capital letters and without punctuation. The word "STOP" was used to signify a break in thought. Many a parent of college students would receive a late night telegram delivered by messenger that might read, "AM BROKE STOP SEND MONEY ASAP STOP JUNIOR".
One of history's most famous telegrams was sent by newspaper publisher William Randolph Hearst to painter Frederic Remington and war correspondent Richard Davis in Cuba after the USS Maine blew up in Havana harbor in 1897. "YOU FURNISH THE PICTURES AND I'LL FURNISH THE WAR" and he did just that. Hearst would have had a field day with text-messaging because these phone messages have pared communications down even more to the absolute minimum by using abbreviations and shortcuts. Does "lol" and "c u" ring a bell? Hearst could have sent his famous telegram this way: "need pic asap 4 war post."
There is a place, a time, and a need for telegraphese, but adjectives and adverbs enrich our lives and our communications. They contribute meaning, context, passion, and emotion to our written words. In my position, I have the opportunity to read beautifully written letters (both by our Customers and our Employees) and articles for publication, along with some wonderful posts and comments for this blog. I don't mean everyone has to go overboard like Faulkner, but the English language is a beautiful repository of wonderful words that can express just the right meaning. It also contains tons of words with double meanings that provide a goldmine of material for punsters like me that will hopefully make a reader LMAO.
I didn't mean this to be a rant about language (and I didn't even get to "business/technology speak," which drives me absolutely crazy), but maybe it will get everyone thinking about what they write. Remember, your written word can last forever, and it reflects upon you.
Hopefully you are LOL. C U later.
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12-20-2006
05:47 AM
8 Loves
Eric, candy corn would have. To be kept under lock and key because it is so valuable.
Blog Boy
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That must be an amzing wi-fi system on the Nimitz, Francisco! Merry Christmas to you to!
Blog Boy
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Gee Kim, I thought you were gonna add that the evening ended with you running into Bobby Knight?
Blog Boy
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While "Ol' Man Winter" has settled into much of the nation, the skies are still balmy across South Texas. Frequent contributor, Kim Seale, sent us these photos from his recent business trips to Corpus Christi and Harlingen. For those of you digging your cars out of snow this Holiday Season, we thought you might enjoy these tropical views. The first photo is of the USS Lexington, which is now a museum in Corpus Christi. The next shot is on the way to Harlingen, and the thin strip of land in the distance is Padre Island. The final shot is sunset over the Rio Grande Valley. Thanks, Kim! (click on pics to enlarge)
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12-06-2006
03:32 PM
2 Loves
Hey Tommy,
Just like "there's no crying in baseball," there are no rules in "What Am I?"
And, Kim, my digestive system is so well tuned for candy corn, I retain every tasty bite.
Blog Boy
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12-06-2006
03:28 PM
17 Loves
Kim,
who said I was a gentleman? But Angela doesn't have to worry because she probably would forget to show up.
Blog Boy
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12-05-2006
06:27 PM
8 Loves
Angela would have posted this sooner, but she forgot. See her previous post.
Blog Boy
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11-30-2006
10:00 PM
29 Loves
Oh good, you are gonna visit me and show me how to put things in a box!
Thanks, Angela.
Blog Boy
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11-29-2006
03:36 PM
19 Loves
Hey Scott,
N271LV will be in the white livery until sometime the first part of the year. At that point, both Ford airplanes will receive standard Southwest interiors (right now, they only seat 128 as opposed to 137 because the rear lavatory is in front of the aft service door) and winglets. N271LV will also get the standard livery.
Brian
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11-17-2006
07:30 PM
13 Loves
Richard, we will miss you more than you know. You probably know more about the intricacies of pricing than most people on the planet. However, as a proud SMU Alum, I am prouder than ever of my Alma Mater for recognizing your talent, heart, and SOUTHWEST SPIRIT. Bring some glory back to The Hilltop.
By the way, Richard is much too modest to link this, but here is the SMU press release announcing his appointment.Â
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