Southwest Airlines Community

Absolutely fascinating blog post. Thank you for yet another peek behind the curtains! ... View more

There go my hopes of flying with you this month. 😞 ... View more

Someone's been reading Wired. :) http://www.wired.com/wired/archive/14.12/tahoe.html I can't wait to see the winner! ... View more

That TJ Luv is quite the percussionist! ... View more

When Southwest makes its inevitable international expansion, I believe something besides a snack pack will be in order. Perhaps you can split your time between feeding the Garage-O-Mizer and Customers? 😄 ... View more

I flew over the Thanksgiving holiday with crews that were on their last or next-to-last segments for their respective trips. They treated me and my family with smiles and good service as if they were just starting their trips. The only thing that would have made my flights better is if I ended up flying with Carole again. 🙂 ... View more

So this explains why today's schedule extension came later than expected! 🙂 Sounds like the Garage-O-Mizer is in need of a processor upgrade. Great work! ... View more

Fantastic video! I love the shot of Colleen cuddling a baby plane. Who produced the video, and where can I get an "I Flew Southwest Today" button? 😄 ... View more

How about pictures of the blog team or the bloggers? 🙂 ... View more

I appreciate that Southwest is still the only airline courageous/wise/not-so-full-of-itself enough to have a blog. I am impressed that nearly everything (as far as I can tell), including complaints, is allowed through moderation. My first suggestion is the addition of user accounts, and the ability of "trusted" users to post without moderation. I think making more of the replies immediate would help increase discussion and traffic to the blog. Granted, the issues inherent in managing a user community might be more than the blog team wants to tackle, but it can be done. ... View more

Colleen, Now that we have your invitation to the Big D, how about a tour of HQ? :) Congratulations to all involved in getting this accomplished, both legislatively and operationally. ... View more

Kenney, I'm sorry you feel flying shouldn't be fun. I respectfully disagree. It has been fun since I was a child, and I never want that to change. Granted, our wonderful friends *cough* at the TSA have been trying their best to do just that, but they have not yet succeeded in my case. ... View more

Dan, If you can overcome your phobia of open seating, you can stop overpaying for your flights to Tampa. You don't need a computer and printer to check in. You can simply use mobile check in via your cell phone web browser and then print your "A" boarding pass at the airport. Best wishes. ... View more

Sorry to hijack this post, but my curiosity is piqued by Jacob's title. Jacob, what exactly do you do at Southwest? I envision you as the fourth alarm (the first three being watch/cell phone, alarm clock, and hotel wake-up call) for crew overnighting in hotels. 🙂 ... View more

Welcome to Southwest's inaugural "Montezuma's Revenge" flight. It is the Dallas-based airline's first flight back to the United States 20 minutes after completing its inaugural flight to Mexico. ... View more

Stan: What you posted is pretty straightforward. If you have an "old" award ticket (these types of awards have not been issued since February if I remember correctly), it is subject to blackout dates but can otherwise be used for a seat on any flight that is not sold out. If you have a "new" award, it is no longer subject to blackout dates, but it is subject to capacity controls meaning there are only X seats available for award tickets on any given flight. So you may run into a situation where the flight you want is not sold out, but there are no award seats available. In my experience this is most likely to happen during holiday travel times. ... View more

Potbelly is also two gates down from Southwest's gates at IAD. ... View more

Potbelly at MDW is fantastic. On a trip back home from PIT I purposely broke the trip in two so that I would have sufficient time to grab a Wreck. Well, that and I wanted to earn the extra Rapid Rewards credit! 🙂 ... View more

Brian, you need to stop sitting on blog posts. "Dulles Airport, where Southwest will soon be starting service!" That service started *yesterday*. 😉 ... View more

In 2014, Marcus. ... View more

In celebration of Southwest's 35th anniversary, I suggest dressing as one of the airline's original hotpants hostesses. ... View more

I agree with David that the Wright compromise is BS. I am still not happy that we are settling for an eight-year delay to full repeal and the destruction of transportation infrastructure. That said, Jim's idea for the 2014 flights is fantastic. If the Southwest marketing folks go for it, sign me up! ... View more

Carole, having been on the receiving end of your fantastic service, I bet Southwest is grateful as well. Now, what can I do to convince you to bid to work my holiday flights? I want my family to experience your Positively Outrageous Service, too! 😄 ... View more

Fascinating post! Can you point to an example flight that exists or a market that is better served as a result of this optimization? I am curious to see the fruits of this increased efficiency. ... View more

Bill, I know your "Mega" stations aren't hubs in the traditional sense. My point is that to get from one of your smaller stations to the rest of the network almost always requires transit via one of those (what I am calling 🙂 ) de facto hubs. Simply clicking around the interactive route map for nonstop service out of cities like PIT, MHT, JAN, IAD, etc. shows this. ... View more

The route system may be point-to-point, but you have at least a handful of de facto hubs: MDW, PHX, LAS, BWI. ... View more

Someone told me "Gone With the Wind" was playing in the smoking lounge outside. HELP! ... View more

This is the closest Herb ever came to walking away from Wild Turkey. ... View more

Carole, I thoroughly enjoyed meeting you on my PIT-MDW flight (432) this afternoon. You handled today's weather-delay-stressed passengers with flair. It was inspiring to see how much you enjoy your job after twenty-two years! I hope to run into you again somewhere across the network, and look forward to your next blog post! Signed, The gentleman with the odd blog name in seat 2B. ... View more

BWI is indeed huge, but as Edward notes, there is a huge economy in NoVa, and I doubt many in that area make the journey to BWI to fly considering IAD is practically in their backyard. This is a wise, and welcome IMO, addition to the route network. I hope it is aggressively expanded a'la PHL. ... View more