Southwest Airlines Community

Kevin -- You've asked a great question (about SWA stock), and if I had the true answer, I'd be in high demand as a stock analyst. The Dallas newspaper has randomly carried stories for years about the puzzle behind SW's stock not doing better, and even those 'experts' disagree on the cause. However, based on what I've read, what I know about the stock market and what business analysts seem to look at, I have formed an opinion. Consider company A (or "AA" if you prefer...) -- profits are WAY down. Spokesmen for the company predict doom and gloom for the next two quarters. Stock remains soft. Suddenly, instead of losing 84 bazillion dollars as anticipated, company A loses ONLY 79 bazillion. YAY!! It is a success story! Throw confetti on the floor of the NYSE and let's watch the people flock to buy the stock, which now shows a healthy gain. All based on the news that although they lost more money than many countries entire GNP, it was not as bad as it could have been. Now, consider company SW (or "LUV" if you prefer...) -- profits have consistently been shown, each quarter, for 31+ years. Spokesmen for the company predict continued profitability. Stock remains stable. Then, profits are announced, and instead of making 82 bazillion dollars, lo and behold, company SW made 84 bazillion dollars. So what? What's an extra 2 bazillion? After all, you SAID you were going to make a profit, and you did. Big deal. Stock gains a few cents and keeps on plugging along. It is very similar to the semantic games played by politicians in Washington D.C. for years. Politico A says that with our current budget, the debt will be 256 kazillion dollars. Politico B says that he has found a way to cut some spending and instead of 256, our new deficit will ONLY be 253. Politico B makes the claim that he has SAVED 3 kazillion dollars!! Ta da!! In my layman's opinion, the Market loves "turnaround" stories and they talk up the company when it happens and investors, like sheep or lemings, flock to that stock. Even if the company is still losing money and being operated by morons, by golly, they aren't losing as much as they thought they would. Meanwhile, good, solid and stable companies like Southwest don't generate excitement because they have told us what they are going to do, and then they do it. Regardless, I continue to own and to recommend SW stock to anyone for consistent and predictable performance. I'd rather have slow and steady gains over time than wildly fluctuating peaks and valleys from a company that scares me and whose future is uncertain. Besides, I take a huge amount of pride in getting onboard one of those sleek 737s and looking down at the floor and wondering if THAT is the plane where I own one square inch of carpeting... Kim 🙂 ... View more

David, As a frequent traveler on Southwest, I share your frustration with the way things have been and with the eight-year delay. However, having been involved for years on the fringes of the political world, I've seen the difficulty in getting things changed. By definition, every argument has people on each side who both think that their view is correct. And, in many cases, there is no true "win-win" solution that can make both of those groups of people completely happy. The current compromise is just that; a compromise. Let's try to stay positive and be glad for what "we" got as opposed to complaining about what "we" didn't get or what "they" got. Its one of those glass half-empty/half-full deals. There is nothing to say that the eight-year delay is carved in granite. Things change. Look at how the vote in the House went for this; people anticipated a tough battle but when it came to casting their votes, even normally liberal Democrats joined sides with normally conservative Republicans on this issue. Advantages on the football field are earned one yard at a time, and a march across the country starts with a single step. We've just taken several large steps and the game ain't over yet! Kim ... View more

Gary, It depends on whether you want zany, or scary or just plain weird. I know that for us UT business school grads, anything other than burnt orange is traumatic anyway, but, if you'd like to "be" a ghoulish character for Halloween, how about either... Jim Wright or Gerald Arpey LOL Kim 🙂 ... View more

Dallas, TX -- dateline 2014 Today, local monstrosity corporation Southwest Unlimited, owner of an airline, chain of upscale but quirky hotels and resorts, a group of boutique clothing stores and hundreds of fast-food restaurants across the country specializing in hamburgers shaped like 737s, announces that the Wright Amendment is officially over. Back in 2006, a compromise resulted in an odd legislative delay of eight years to reach this day. Before he retired as a mega-millionaire in 2008, former spokesman Brian Lusk was quoted as repeating the oft-heard analogy, "there are two things you don't want to see being made -- one is sausage and the other is legislation." As part of today's announcement, current spokesman, Herb Kelleher III, grandson of legendary Chairman and CEO of the same name, informed investors that Southwest would be launching non-stop air service from Dallas Love Field tomorrow to Athens, Greece; Sydney, Australia and Beijing, China on their newly-purchased fleet of Boeing 797s. On a related business note, a local peanut company reports one of their largest customers has asked them to develop a peanut that tastes like an eggroll. In sports, the Dallas Cowboys lost yesterday's game against cross-town rival SMU, details on page C1... Kim 🙂 ... View more

Congratulations to my friends at Southwest on a long-overdue and hard-fought victory. As is the case with most legislation, this is an example of compromise. The way I read the details of the new agreement, no one, including the cities of Dallas and Fort Worth, nor American or Southwest, got absolutely everything that they wanted exactly the way they wanted it. But, it is a starting point, and legal hurdles are often cleared one bar at a time, just as SW was able to gradually add Birmingham and then Jackson, MS, and then Kansas City and St. Louis. I think all of Southwest's loyal passengers are pleased that we've taken this huge step forward in through-ticketing, and will begin to lobby our elected officials to chunk this ridiculous eight-year delay! Best wishes to SW and get ready, rest of the country, here come the folks from Dallas! Kim 🙂 ... View more

Andrea, Welcome to the huge, and constantly-growing set of members of the "I've Had a Great Experience on Southwest Airlines Club"! Unfortunately, traveling, whether for business or pleasure, can have its own set of speed bumps (or Clear Air Turbulence, as the case might be) along the way, and sometimes those problems can be from your fellow travelers. Whether they are rude, demanding, or "schlogged", they can present challenges to both travelers and employees of the various travel industries (hotels, airlines, restaurants, rent car agencies, etc.). As you've seen, the outstanding Employees at SW, like Amy (?), are trained to do their best to minimize these problems and to make your travel experience as pleasant as they possibly can. In my experience, they do a superb job of it! Your seat-mate is fortunate that he decided to comply with Amy's intervention, because what he (and you) may not know is that if that first approach is unsuccessful, as a next step, the Flight Attendants are authorized to re-seat those "schlogged" passengers in a new seat on the wing, directly over one of the engines. After a bit, the fresh breeze tends to sober them up. Happy travels! Kim 🙂 ... View more

Well, once again, I've had the opportunity to observe first-hand just how terrific the Employees of SWA really are. It is frequently said that the true mark of a person is in how they behave when under stress, and unfortunately, our friends at SW have more than their fair share of stress at times. Yesterday was just such a time. I had arrived early at the El Paso airport for my return flight back to Dallas, and was casually waiting in the gate area. After being there about fifteen minutes, the gate agent, a very pleasant lady by the name of Katie, made a public address announcement to those of us at Gate 6B. Having already chatted with her, I immediately recognized the different tone of voice that she was using and I knew that whatever she was about to tell us was fairly serious. During the time since I had gotten to my gate, the pilot of a small airplane had crashed onto the runway at ELP during landing. With a sensitivity to the situation, Katie calmly explained to us that because of this tragedy, the airport had been shut down and no flights were allowed in or out. In less than two minutes, the Operations Supervisor on duty, a very personable gentleman by the name of Rick, arrived at the gate desk and began to make more announcements. It seems that as of yesterday, ELP was operating with only one functional runway while the other, shorter one was closed for resurfacing. Using the terminology from Katie and Rick, the 'incident' occured on the only usuable runway, and until something could be worked out, the closure of that one runway meant that ELP was closed. Incoming flights were diverted and outbound flights remained at their gates. What was very heartening, though, was watching how quickly all of the SWA Employees sprang into action. Those of you who have traveled in and out of ELP know that there is a cluster of gates that SW uses, so I was able to observe (and hear) how Employees at several gates dealt with this event. Over and over, each one of them displayed concern over the effect this was having on each of their Customer's travel plans. Some people were able to wait an undetermined amount of time to take their next flight, but due to connecting flight issues, some people were worried about reaching their final destination yesterday. But, in each circumstance, I saw Rick and Katie and their colleagues politely and compassionately deal with their passengers' worries as they worked out different alternatives wherever possible. Some were re-routed on different outbound flights through other cities so they would still make it to their planned destination, and some were re-booked for flights for this morning. Just as importantly as how they worked with individual passengers, Rick and Katie repeatedly made announcements as soon as they received updated information from airport management. In this way, they kept those of us waiting in the area just as informed as they were. My estimation is that we got public address announcements in our gate area no more than ten minutes apart, and in some cases, every five minutes. We were kept "in the loop" on when airport officials hoped to reopen the runway, where each of the inbound flights were and when they were due in once the airport did open back up, and based on those approximations, estimates of when each of us could reasonably expect to arrive in our destinations for the evening, out as far as midnight for folks who had two or more legs to fly from ELP. Due to the gate proximity, I could hear that passengers in nearby gate areas were getting similar timely and helpful announcements. So, I want to publicly thank both Rick and Katie for the Positively Outrageous Service that they and the other SW Employees at ELP gave to us yesterday. Their handling of this tragic event in such a respectful, courteous and Customer-oriented manner greatly reduced the possibility of upset passengers by keeping us constantly informed and by being flexible in their handling of the disrupted schedules of hundreds of people. I salute a tremendous team of folks who reminded me once again yesterday why Southwest Airlines is the BEST airline in the world! Kim ... View more

Jim, Thanks for your question, although you've ever so slightly misstated it. I do not actually live "on" this blog, I live "in" it, since I am not a real person. In fact, I am a computer generated hologram that is just an electronic figment of Brian Lusk's imagination. HAL, errr, I mean, Kim :) ... View more

Jenny -- You are very kind with your compliments! I am in sales for a manufacturing company, and at times have covered six different states in and around Texas. I've been a very loyal Customer of SWA for about 32 or 33 of their 35 years, but as much as I am a huge fan of Southwest, I also enjoy the industry I've been in for 30 years. At this point in my life, I'm too much of a fraidy cat to change careers. Besides, I'm well familiar with the Flight Attendant uniforms, and my knees are too knobby to work in public in shorts. I am absolutely convinced that you will find SWA to be a fascinating study for your class, and I hope that you do well on your paper. There are very few companies who are so much in the public eye that treat their Employees and Customers as well as SW does, even though it seems like all companies should. As much as he downplays it, a huge amount of the credit for creating and fostering such a wonderful corporate environment goes to Herb Kelleher, who is a visionary leader, shameless cheerleader and master showman rolled into one. There are some people who inspire greatness in others simply by virtue of their own personality, and who attract high-quality people to implement the concepts that they can 'see' for the future; Herb is just such a man. It is rare to find the entrepreneural spirit so rampant in a large organization, and yet the atmosphere that exists at Southwest allows each person the latitude to do what they think is right as if they were running their own business. I just wish that these ideals would catch on in Corporate America... The bumper sticker that I got from SW years ago, and that is on display in my office, seems to sum it up best: "Still nuts after all these years!" Best wishes, Kim 🙂 ... View more

Jenny -- Congratulations on your choice of project! As a long-time "student" of corporate management and behavior myself, I think you've stumbled upon a subject that should make for a very good paper. For many years, I've studied Southwest and used many of the principles that they are known for in my own business relationships. Although some of the ideals that are a part of SW's culture on the surface would seem to run contrary to common sense, you cannot argue with success. Probably the most radical of these is the notion that at Southwest, the Employee comes first, not the Customer. But, they have proven that at any level in a company, if the Employee is happy and satisfied, they are much more likely to treat the Customer well. Of course, if you've taken much management theory, you know that 'Customers' can be both internal Customers and external Customers. Regardless, the treatment is better. Note also that Southwest indicates their attitudes by the use of the capitalized forms of Employee and Customer. I would recommend you read through this blog and see all of the comments in all of the different threads to get a good beginning idea of what both Southwest's Employees AND Customers say about them. Then, I would suggest four books that I have particularly enjoyed. You should be able to find all of them through Amazon or perhaps in a local bookstore. The first two are specifically about Southwest: "Nuts!" by Kevin and Jackie Freiberg -- this is the 'unofficial biography' of Southwest, and at one time, I saw that it was available on Southwest's website ( www.southwest.com ) "The Southwest Airlines Way" by Jody Hoffer Gittell -- this is a management book written by someone who made an in-depth study of SWA these next two are books that also offer a slightly different approach to corporate culture and reflect a similar results-based feeling as used at SWA: "First, Break All the Rules" - by Marcus Buckingham and Curt Coffman "Hey, I'm the Customer" - by Ron Willingham All of these resources, plus this blog, should be a big help. You might also get a good response from the Editor of this blog, Mr. Brian Lusk, who works in their corporate communications department. He is a very helpful guy who, like all of the SW Employees, "gets it" in terms of how to treat each other and the Customer. Best wishes on your study, Kim ... View more

Derrick, I'm really sorry that you've become frustrated with trying to book some trips on Southwest, and I understand that sometimes it seems very difficult. I think that the problem is that you are running headfirst into the Wright Amendment. There are many different explanations for what the restrictions are, but you might find a good and concise history along with the details of it at this website: www.setlovefree.com When you try to book a flight from Dallas Love Field to most of the SW cities beyond TX, OK, NM, AR or LA, you are going to hit this obstacle. (The exceptions are Kansas City, St. Louis and Birmingham) Unfortunately, until some sort of changes are worked out in Congress, this will continue to be a problem. Southwest really does offer terrific service across the country, but you and the rest of us who travel out of Dallas Love Field have to make an extra stop along the way if we want to take advantage of all of the cities that they serve. What most people do is book a flight to Albuquerque, Oklahoma City, Tulsa, Houston or New Orleans (or now, KC, St. Louis and Birmingham) as a first step, and then book a flight from one of those cities onto their eventual destination. I've done this to get to Baltimore, Providence, Rhode Island, Chicago Midway, Seattle and other cities far from Dallas. It is a pain in the neck, but an effort is underway currently that will hopefully eliminate this problem at some point. But, look at the bright side -- if you book one flight to Houston and then another onto Albany, NY, for example (a trip I've taken), then you get TWO sets of Rapid Rewards credits each way! Twice the trouble results in twice the segment credits! Life isn't ALL bad! :) Hang in there, Derrick, there are others of us on the planet that see this on a pretty regular basis, but I will STILL say that two separately-ticketed trips on Southwest beats one trip on that other AAirline any day!! Kim ... View more

Brian, Well, since I know that Southwest Airlines prides itself on how well it listens to its Customers, and that you highly value their input, I'm sure that you've noted Debbie's very timely and helpful comments: "Kim, SWA should put you on their payroll if they havenà ... View more

James, I definitely MUST arrange to be on one of YOUR flights in the near future! In addition to being a totally cool FA, you seem to have totally cool passengers on your planes, too! Great story -- thanks for sharing it and for getting the wonderful pictures! Wait a sec...it just dawned on me. You and your fellow Flight Attendants blog about having great Customers. Let's see, is there a pattern here? Happy, upbeat and positively outrageous Employees + Customers who have saved a bunch of money on their flight that has left on time = The Southwest experience! Hey, there IS a correlation!! It DOES work!! I LUV it -- Kim 🙂 ... View more

Bonnie, Well, I'm very impressed!. You're the first person in this thread who has been observant enough to have figured out the REAL purpose of those blended winglets. They are actually gestation areas where baby 737s are carried until they are ready to fly on their own. And, anticipating your next question -- yes, when you see some planes parked at the airport with little puddles under them, those ARE brand new 737s that just aren't tarmac-trained yet. Kim 🙂 ... View more

C'mon, Cap'n, I was just teasin' about your tie. How much longer do I have stand back here in "Time Out"? Kim ... View more

Tamra, Although I don't know what your job "title" is, I think you SHOULD take a bow, alongside ALL of your fellow SWA Employees! That is because, regardless of your "title", I know what your job "function" is, since each of your Customers get to see the results of everyone's job function at SW. Companies are truly the sum of all of their parts, and based on that, whether you're "behind the scenes" or not, each of you must be pretty awesome to combine into the fantastic company that we know and LUV! Thanks for ALL that you do! Kim P. S. Come to think of it, there must be some of you who are nothing less than staggeringly amazing and outstanding, since to average out to be so good, you've got to offset the slackers at SW like Brian... LOL Hey, BL, just teasin' !! 🙂 ... View more

Micah -- What you have said about Knoxville certainly makes sense! I read an article one time about the massive amount of communication (cards, letters, phone calls, bizarre objects and off-beat public relations stuff) that is directed at SWA to influence (or beg or coerce or plead) them to fly to a particular city. They hear from citizens of those communities (out to extraordinary distances), civic and elected leaders from those towns and from corporations based in those areas, all hoping that Southwest will soon decide to fly to "their" town. The management at Southwest is surely not deaf, and they know and appreciate very much that folks want them to serve their particular airport. However, fiscal responsibility mandates that they expand cautiously and judiciously. They have not remained profitable for over 31 years as a result of hasty and emotional decisions, and as the flying public and as stockholders, we wouldn't want them to change their approach now. If you want a textbook example of growing too rapidly and expanding so far from your "roots" that it becomes fatal, think of Braniff. (or Braniff II or Braniff III and however many incarnations there were) Southwest has stuck to their game plan and grown slowly and purposefully into markets where it will be mutually beneficial to that area AND to Southwest Airlines. Success is usually measured as a "win-win" for all parties involved, and except for a very few cases of having to retreat from a city or an airport, SWA's success rate is pretty darn high! It is similar to the extensive research and demographics studies that McDonald's uses in choosing its retail locations. How many times do you see a McDonald's restaurant close because it was built in a bad place? All I can say to you, Micah, and the others who have posted here about service being offered to their area, is to be patient and stay positive. When and if they can, Southwest will do their best to serve all of us! Kim 🙂 ... View more

To "joan" -- You fly in and out of a very sunny city with extremely low humidity like Phoenix, and you want MORE brightness and MORE dry wit? Check on flight availability to the Sahara Desert!!! LOL Kim 🙂 ... View more

This is a joint reply to "Karen" (with the three-year old grandson in Baltimore), "Donna from the Midwest" (whose sister's cancer surgery required an extended stay in Las Vegas) and "Summer in Ventura" (whose lost her papers on a flight to Denver): I have a feeling that your letters will wind up in Colleen's "Packet of Good Letters" by way of Angela Vargo when she reads this blog. Your letters were wonderful examples of the Positively Outrageous Service that we like to brag about from our friends at Southwest! Karen -- isn't that what it's all about? Forget peanuts and assigned seating issues. Southwest's schedule and affordability gives you the chance to spend time with your grandson!! Donna -- you've seen firsthand how just a small gesture of caring friendship in the midst of a personal crisis can make a huge difference. That's LUV in action! And Summer -- sometimes miracles do happen. Doesn't it just make you feel good when strangers go out of their way to do something to help you? To me, your touching comments embody what so many of us believe about Southwest and its Employees -- they may be "just plane nuts" at times, but they really are full of LUV for their Customers. There simply is NOT a better airline or group of people around! Thanks especially to you three for adding to this blog, Kim 🙂 ... View more

Betty -- I can certainly appreciate your comments based on the experiences that you've had so far on Southwest, and I'm truly sorry that you've not had the consistently excellent treatment that I've gotten over the years. Naturally, people are people, and some of us have our good days and some of us have some days that aren't quite as good. I really hope that you'll not let your time with Southwest up till now give you a negative impression of the Company or its Employees. Their people really DO care and I am sure that if you give 'em another chance, they'll prove that to you while you're "saving $$$$" with "on time" performance and "fast...check in process and all of that"! Best wishes, and take my word for it, they do LUV you! Kim 🙂 ... View more

Bob (White) -- Sadly, your story can be repeated so many times with slightly different details by frustrated travelers across the country. Tales of families split onto separate flights on free ticket vacations, reservations bumped because you aren't a "paying" passenger and treatment by airline employees as if you are the bane of their existence is unfortunately too common. I don't understand the approach of "rewarding" your most frequent customers, who have flown many miles with you to 'earn' a benefit (remember that it was the airlines who invented this carrot to dangle in front of their passengers years ago), with abusive treatment that so often alienates the person and reduces your desire to fly with them in the future. Wait a second. Check out the statistics on the banked supply of "free ticket" future liability that the airlines have to potentially honor at some point in time. Maybe Dr. Frankenstein created such a scary monster that he is now embarked on a mission to eliminate future monsters? Can't you just picture the BoAArd room meeting -- "So, Jenkins, what do you suggest to tick off our passengers so they will quit flying on us so much and accruing so many free tickets?" Makes ya wonder... Kim ... View more

Viko -- Excellent comments! You've captured the essence of a corporate philosophy that on the surface, would seem to fly in the face of conventional modern business thinking. Over 35 years ago, Southwest pioneered an approach that did NOT put the Customer first. So many management gurus try to shape a company's attitude around putting their customers first, but Southwest said that their Employees come first. You are exactly correct. The trickle-down theory really does work! If the Employees are happy, they are much more likely to treat their Customers well. Conversely, you get a grumpy worker somewhere, and guess how much you're likely to enjoy your experience with that place? The results at Southwest prove the efficacy of their approach. Happy Employees = happy Customers = repeat business = profits. Gee, wasn't THAT simple? It resembles an older, but down-to-earth business philosophy that my Dad used to recite over and over: KISS. Keep It Simple, Stupid. Kim 🙂 ... View more

Susan, I'm not sure, but I think that the FAA has some obscure rules regarding the serving of ground glass, so you're probably off the hook there. As far as I can tell from first-hand experience, the cabin crews have the freedom to deliver the required information in whatever way they choose as you are exercising your freedom to move about the country. Bad news for you, though, Southwest has special tracking equipment and they KNOW that you used to call just to hear the "on-hold" announcements. They have your name posted under the desk at every airport gate in their system, and anytime YOU check-in for a flight, they know who you are and they laugh at you behind your back after you go sit down. Good news for you -- I'm teasing. Kim 🙂 ... View more

So, THAT'S why the elevators won't work. What doofus stuck his chewing gum under the horizontal stabilizer?!? Kim 🙂 ... View more

James, Thank you for the kind words! Unfortunately, I don't get up through MDW very often, but maybe some day we'll meet at 37,000 feet! Jim, I can only ASSume what part of the rat's anatomy you were referring to, since a formatting error seems to have lost the end of your last sentence. Yes, I understand your frustration, as there are times that I have to fly to cities that SWA does not serve. Believe me, even an occasional brush with those "other" guys certainly keeps me from EVER taking my SW friends for granted. Haven't ANY of those other companies' employees ever heard of a "smile"? I guess they don't LUV us like SW does... Hang in there, buddy -- one day, SW will serve the entire world and life will be wonderful. Well, it will if my Longhorns can get back to winning football games! Kim :) P. S. Jim -- the only part of your post that I didn't understand was when you talked about meetings at the AA Training Center out at Love Field West, but then you mentioned BTW. What does Batu Licin Airport in Indonesia have to do with anything? LOL Sorry, I couldn't resist after that long thread here a month ago about airport codes! 🙂 🙂 ... View more

Jim -- Thanks for pointing us to the USA Today blog, and that was interesting timing. After reading those comments, I have to say that I agree with the sentiments expressed over there, too, but also that "our" SW bloggers write better blog entries! LOL Whether it is our domestic carriers or some European low-cost airlines, it just goes to show that passengers really DO resent the haughty attitudes and piled-on fees. Note that Karen mentioned how important service is. Wonder if she's ever experienced Positively Outrageous Service as it is served up on Southwest? :) Wow yourself! I guess I should be honored that you thought I was an Employee, but nahhh, they don't pay me to like 'em. In fact, I'm considerably more impressed with how Southwest Airlines is run than I am with my own employer....shhhhh! But, yes, I'm a fellow Customer, although remember, good ole SWA doesn't consider us "regular", they consider us special! Oh yeah, it happened again today -- I took a flight to ABQ, and doggone it, we arrived EARLY! Kim 🙂 ... View more

Brian -- I don't think that guy knows what he's talking about. Are you sure he's ever flown before? K.S. :) ... View more

It is amazing how our lives are often charted by defining moments -- whether they are happy and joyous or tragic and horrific. As we look back five years and recall where we were, let us also take comfort in thinking about where we've come. After those first terrifying hours, we as a country began pulling together in an incredible way. Complete strangers offered help to each other. Family members reached out to other family members. People started looking at their previous priorities in a new way and began re-ordering their lives in many cases. Bad things have a way of bringing out the good in people, and we've seen that in so many ways since September 11, 2001. We must never forget those who lost their lives that day in New York City, Washington, D. C., and in a field in Pennsylvania, and we need to pray for their survivors who are in various stages of dealing with and coping with their grief even now. For some, September 11th this year will bring up old pain with a renewed vigor as the nation remembers the day, but hopefully for most, the day will be like a rainbow after a rain storm, when we are reminded of God's presence and love. To those who lost much, we embrace you. To those who served so heroically in that time, we salute you. Kim P. S. Brian -- thank you for including those videos! What a very poignant demonstration of the Spirit of Southwest to see the LUV that your employees showed in those days! ... View more

24-7. Sigh... Oh well! Kim Still a proud graduate of THE University Hook 'em! :( ... View more

Kevin, Don't feel too bad, from what I recall, Baylor's got The Big Guy on its side. I still remember the window decal from the 70s that read "Thee University"! Aparentley, thos guyz in Wacko dont no how two spel. Kim A proud graduate of THE University Hook 'em! 🙂 ... View more