1) This link doesn't work anymore. Is there another place you can refer us? 2) My wife is having the same issue. Literally everytime we travel on Southwest, she doesn't get pre-check. We've changed passports, updated Known Traveler numbers, had SWA customer service agents quadruple verify the details and numbers are correct, called TSA, Customs & Border Patrol and SWA. All to no avail. We understand that pre-check is not garaunteed, but she's NEVER had it when flying SWA, but has with other airlines.
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