Southwest Airlines Community

Assuming this actually happened as reported (which is a big assumprion), there are some possible reasons... he could have been a through passenger that deboarded for some reason, or on a Business Select fare but didn't get an A1-15 position because of the infamous Southwest "glitch," or a Upgraded Boarding passenger on a flight with no BS ones, for example.   ... View more

Hi @Dave1994, So sorry you continue to experience issues, especially as such a long-standing A-List Preferred Member. There’s a known issue surrounding car bookings when Customers are logged into his/her Rapid Rewards account. A fix is coming in early November, however, you can still book with your account number, just make sure you’re logged out of your account and add your Rapid Rewards number to the reservation within the booking flow. Again, our sincerest apologies, but know that your voice is heard. Hang in there, we appreciate you and your loyalty!   ... View more