We apologize for any frustration you and Rhonda experienced during our boarding process. As you know, all flights on Southwest are "open-seating," and Customers are free to take any available seat onboard the aircraft. We don’t have a specific policy regarding saving seats, and our Flight Attendants typically don’t prevent Customers from saving seats unless it interferes with our boarding process. While we understand that Customers want to sit by their friends and family members and enjoy each other’s company, our hope is that early boarding Customers will not save too many seats for their traveling companions as it can be frustrating to a Customer when his/her seat of choice is being saved. I understand that you and Rhonda were disappointed, given that you purchased our EarlyBird Check-In amenity. You can be sure that I have shared your feedback with our Senior Leaders via our monthly summary. The money saved isn't worth the aggrevation for us anymore. So we vote with our wallet and will fly a different airline from now on. SW is a great airline and we have been loyal since 2006. Seat saving might not be an issue for you but it has gotten out of hand for us.
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