12-20-2017
11:49 AM
This exact same bait/switch on the part of Chase has happened to me. How can I find out exactly what I signed up for and how I signed up? None of the materials sent to me by Chase or Southwest clarify anything. I applied for the card in July 2017. I spent the $1000 required in the first 30 days. I also had my new card used fraudulently so it was cancelled and a new card issued. Could that have anything to do with it? I did receive a $200 credit on my bill so what you're describing fits however - I never saw anything about 10,000 points and a $500 spend requirement...only the 40,000 points and the $1,000 spend requirement. Southwest says it's Chase's problem. Chase says I will never get the 30,000 points I feel they owe me. Thanks ~
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